Mr. Bruce Belfiore, CEO of BenchmarkPortal, Harvard Alumni, Keynotes on Customer Engagement at the 5th Global Contact March 11th and 12th, 2014

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Bruce Belfiore, Senior Research Executive at the Center for Customer-Driven Quality (founded at Purdue University) and CEO of BenchmarkPortal, announced his keynote for the 5th Global Contact Forum, March 11th and 12th, 2014. Mr. Belfiore, a Harvard Alumni, has worked with corporations, organizations, governments and many of Fortune 500 global corporations on customer service.

Bruce Belfiore

“I am extremely happy and glad to be attending and hope to enrich the attendees with my presentation and data analysis. Our benchmarking tools and metrics offer a great deal of value and insight"

Mr. Belfiore will share significant research, company data and metrics that highlight and outline the relationships between customer engagement and profits, to help business leaders make rational and effective decisions. Mr. Belfiore's talk will focus on the hard evidence and processes required to increase Customer Engagement effectiveness and improve Customer Experience and Loyalty.

When asked about the event, Mr. Belfiore said “I am extremely happy and glad to be attending and hope to enrich the attendees with my presentation and data analysis. Our benchmarking tools and metrics offer a great deal of value and insight"

The Chairperson of the 5th Global Contact Forum is Maria Eugenia Garcia, President and CEO of the IMT. Maria Eugenia said "Mr. Belfiore's session will be a must-visit for those that wish to implement a customer engagement strategy"

The IMT is México’s leading call & contact center / customer contact institution. Founded in 1991, they offer a wide range of services to the industry, from training to consulting to certification and are recognized as the preeminent authority for Contact Center professionals in the country and throughout Latin America.

The 5th Global Contact Forum: The event is going into its 5th year as the #1 Latin American conference for customer engagement thought leaders. Attendees come from around to network, educate, inform, advocate and gain knowledge and experiences from other industry professionals. The ongoing focus is service, support, technology and customer and employee engagement. The theme for 2014 is the New Culture of Customer Engagement - Technology Enabling People & Connection. Last year's event attracted over 1840 attendees.

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Keith Fiveson

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