Infortel® Select from ISI Telemagement Solutions Inc. Recertified HIPAA and HITECH Compliant

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Being certified HIPAA compliant ensures ISI’s reporting solution meets even the most stringent privacy demands.

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Many industries require certified solutions due to increased privacy issues, so having our Infortel® Select product Certified HIPAA Compliant allows us to better meet the needs of our customers.

ISI Telemanagement Solutions, Inc., a leading provider of telecom management solutions to thousands of organizations around the world who seek to control telecom costs, improve network management and monitoring, and increase productivity and revenues, is recertified HIPAA and HITECH compliant.

ISI began working with ecfirst in October of 2006 to conduct activities such as Risk Analysis and Vulnerability Assessments. Both the Risk Analysis and Vulnerability Assessments were based on the requirements of the HIPAA Privacy and Security Rule.

The Risk Analysis was based upon on-site interviews with key staff and management team members, documentation review, review of the ISI offices, and Data Center. The Vulnerability Assessments have investigated the existence of any technical vulnerabilities that might jeopardize the confidentiality, integrity, and availability of electronic protected health information (EPHI).

The most recent Risk Analysis, conducted in July of 2013, assessed ISI’s compliance with the objectives of the HIPAA Privacy and Security Rules and the HITECH Act. ecfirst discovered that ISI has been working diligently to remediate the findings from their Risk Analysis of 2011. ISI is now conducting proactive information system activity reviews through the GFI EventsManager system.

ISI has also taken great steps towards meeting specific HIPAA requirements by adding encryption for data at rest and password encryption for devices.

“Being Certified HIPAA Compliant is a big deal for us,” said Mark McNeill, Vice President – Microsoft Practice. “Many industries require certified solutions due to increased privacy issues, so having our Infortel® Select product Certified HIPAA Compliant allows us to better meet the needs of our customers.”

Additionally, ISI previously engaged ecfirst to complete an “Evaluation Standard.” This Standard is offered by ecfirst to Business Associates that demonstrate excellent levels of compliance with sincere and sustained efforts to ensure the confidentiality, integrity, and availability of EPHI.

As part of that engagement, ecfirst, The HIPAA Academy, established that, “The ISI Telemanagement Infortel Select v10, when installed and implemented according to vendor specifications, will allow an organization to meet the applicable and appropriate requirements of HIPAA Privacy and Security regulations.”

ISI has required several of their staff to attend an intensive HIPAA Privacy and Security training boot camp and obtain Certified HIPAA Professional (CHP) and Certified Security Compliance Specialist™ (CSCS) certifications to ensure that ISI has Subject Matter Experts on staff. This training gave ISI the knowledge and skills to create information security policies for any organization with HIPAA requirements.

ISI has developed a comprehensive information security program for the privacy and security of patient data that begins with good hiring practices and training, and follows through to auditing the effectiveness of, and adherence to, implemented controls.

ISI's Solutions Portfolio brings together time-proven technologies to report and record on your voice and video communications, including wireless and landline Call Accounting & Reporting, Telecom Audit & Optimization, Collaboration Recording (Voice, Video, Instant Message, Telepresence, Screen Capture), Invoice & Inventory Management, and Wireless Management. ISI's facilities, processes, and data security comply with ISO 9001:2008, SSAE 16, HIPAA, Safe Harbor and other important standards.

For more information on this certification, visit:

Contact Info:
Director of Marketing
Darek Latawski

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