Cooper Grace Ward Sees Success with Intapp Open for New Business Intake

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Cooper Grace Ward has chosen Intapp Open to replace its legacy business intake software and has successfully implemented the product.

The Intapp Open services approach allows us to quickly build, modify and update workflows.

Intapp, Inc., provider of innovative software products that enable law firms to thrive in an increasingly competitive marketplace, today announced that Cooper Grace Ward, a leading Australian law firm, has chosen Intapp Open to replace its legacy business intake software and has successfully implemented the product.

Opting to replace a legacy workflow application that required significant custom development to maintain, the firm sought a fresh approach that would be easy to configure, support and extend, without having to rely on vendor or consultant involvement.

“Delivering outstanding service to our organisation is the mission of our IT team,” said Jason Mills, IT Director, Cooper Grace Ward. “The Intapp Open foundation services approach allowed our team to quickly learn the intake platform, and then quickly build, modify and update workflows to respond to our changing requirements, without relying on the vendor or expensive consultants. The ‘teach to fish’ services model is a breath of fresh air in the industry.”

The Need for Fast, Flexible, Frictionless New Business Intake
Today, multiple market trends are putting new pressures on law firms to transform the way they evaluate and engage new business. These include clients with increasing service expectations, and a risk landscape with evolving regulatory rules, compliance requirements and professional standards. In response, firms are looking to increase the sophistication, efficiency and agility of their intake processes to better align client selection and terms of business with overall strategy, service models and internal policies.

Remaining competitive in this challenging environment requires a simplified, refined and innovative approach to new business inception. This innovation must address not only how intake processes are designed and executed, but also how they are updated and adapted over time in response to changing needs, how individuals interact with the software used to administer them, and how the entire system enables management of the complete client engagement and matter lifecycle. In short, inception must evolve.

Intapp Open – Intelligence Applied
Intapp Open is a true new business acceptance application. It doesn’t require firms to wrestle with development tools like Visual Studio and Windows Workflow or write a single line of custom code. It doesn’t complicate process design and management by requiring the use of Visio, SharePoint or other third-party tools or plug-ins.

Intapp Open replaces conventional “build it yourself” workflow software with an application specifically designed to streamline how new clients are evaluated and new matters are created. Intapp Open offers an intuitive, audience-specific user experience, tuned for management, lawyer, IT and risk stakeholders. The product can be deployed quickly and is easy to configure and adapt over time without engaging external consulting services.

Intapp Open offers unique features, including a flexible business rules engine that enables effective management of practice-specific matter evaluation procedures as well as conflicts clearance practices that may be centralised, distributed among lawyers and practice heads, or both, depending on firm preferences.

The product also includes an integrated question library that provides visibility into the practices, standards and insights developed by industry peers. And it delivers unique value for IT, with an architecture that simplifies change management, data integration and system automation.

“We’re delighted to see the success of Cooper Grace Ward, the latest firm to implement Intapp Open for new business intake,” said Pat Archbold, head of Intapp's Risk Practice Group. “With Intapp Open, we aim to empower firms to easily configure, manage and extend business inception processes themselves, without forcing dependency on external vendors and requiring constant professional services investment. And this approach, which puts customer interests first, continues to resonate across the legal industry.”

About Intapp
Intapp provides software products and services that enable law firms to thrive in an increasingly competitive marketplace by improving client service, increasing profitability, and reducing operational costs. Intapp's three practice groups (Revenue, Risk and Integration) focus on understanding existing pressures and emerging trends, and translate this knowledge into products and best practices. Intapp products are recognised as the most advanced in their respective categories - DTE Axiom and Time Builder for time entry and recording, Integration Builder for application integration and business process automation, Wall Builder for information and matter security, and Intapp Open for new business intake and law firm conflicts management.

Intapp serves over 450 customers, including 81% of the AmLaw 100, is endorsed by major software vendors across all categories, and has cultivated a vibrant partner community. For more information, visit:

About Cooper Grace Ward
Cooper Grace Ward is a leading Australian law firm based in Brisbane. We work for clients across Australia and internationally. We are known for our commercial and practical advice, outstanding client service and excellence in our chosen practice areas. We have an exceptional team culture that helps us develop strong client relationships, better understand our clients’ businesses, and deliver outcomes that align with our clients’ needs. For more information, visit:

"Intapp,” “Intapp Open,” “Wall Builder,” “Time Builder,” and “Integration Builder” are trademarks of Intapp, Inc. Other trademarks are the property of their respective owners.

Kathryn Hume    
Intapp, Inc.        

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Kathryn Hume
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