Irving, TX (PRWEB) October 28, 2013
Resolvity, Inc. announced that it was awarded U.S. patent 8,521,666 “Case Acquisition for Incremental Case-Based Reasoning System”. The patent describes an innovative method and system for acquisition of cases to be used in a Case-Based Reasoning (CBR) System for complex problem solving.
Dr. Jacek Jarmulak, Resolvity’s VP of Product Development noted that “The method and system that we implemented around it allows us to quickly acquire and model real-world solved problem cases when building new problem solving applications. The cases are then used by our Incremental Case-Base Reasoning Engine to drive a problem-solving dialogue – e.g. when a caller calls one of our IVR-based troubleshooting applications. Resolvity Platform can use the same CBR Engine and Case Base for customer facing problem-solving applications deployed over traditional IVR or next generation mobile support applications.”
“Before we implemented this novel knowledge acquisition system, case acquisition had to be conducted by an expert and it was an expensive, time consuming error-prone process. With the new system in place, case acquisition is now an order of magnitude faster and it can be done with much less training. This technology has resulted in significant cost savings in the ongoing maintenance phase of sophisticated speech recognition IVR applications.” said Mr. Mahesh Rajagopalan, co-founder & President of Resolvity.
Resolvity’s cloud speech recognition software helps companies automate a wide variety of inbound and outbound customer support calls. Resolvity automates several million calls on a monthly basis for leading Fortune 1000 companies in the US using its cloud-based speech recognition IVR.
Resolvity solutions range from natural language call-routing to sophisticated customer care, billing, and technical support calls. The company has deep domain expertise in cable & telecommunications, financial services, healthcare, high-tech, and utilities market place. For more information please visit http://www.resolvity.com.