Business Leaders Placing Greater Emphasis on Employee Engagement

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Satrix Solutions’ engagement initiatives and satisfaction surveys help eliminate service roadblocks and foster collaborative work environments.

Evan Klein, Founder and President, Satrix Solutions

Evan Klein, Founder and President, Satrix Solutions

Already well-received by our diverse group of clients, the employee feedback programs capture critical intelligence, from an unbiased perspective, which we then translate into recommendations to help strengthen company culture.

According to The Conference Board CEO Challenge® 2013 Report, human capital and operational excellence are among the top challenges facing CEOs today. As the Conference Board and numerous other research reports reveal, appreciation for the strong connection between employee and customer satisfaction has grown among business leaders. Greater recognition for the value of these programs has resulted in Satrix Solutions experiencing increased interest in its employee satisfaction and engagement services.

“Over the last year, our clients have voiced a stronger interest in gathering formal input from employees as a way to complement their overall feedback strategy,” said Evan Klein, Founder and President of Satrix Solutions. “We heeded the request by upgrading our analysis and reporting and assembling top-tier talent to successfully meet their growing needs. Already well-received by our diverse group of clients, the employee feedback programs capture critical intelligence from an unbiased perspective, which we then translate into recommendations to help strengthen company culture.”

Understanding employee sentiment is fast becoming a valuable resource for organizations. To satisfy the upsurge in business leaders focusing on employee feedback strategies, Satrix Solutions offers customized employee feedback programs, including:

  • Employee Satisfaction and Employee Net Promoter Score® Survey: To establish the factors inhibiting or contributing to overall satisfaction, Satrix Solutions captures and examines employee sentiment and highlights the right steps to take to encourage successful behaviors.
  • Employee Engagement Initiative: A tactical approach for driving interpersonal communication, employee empowerment, and organizational transformation, Satrix Solutions works to attain strategic alignment among employees, management, and the company. The firm then pinpoints engagement endeavors that will have the biggest influence on employee performance.
  • Employee Opinion Survey: Designed to measure employee attitudes on organizational strategy, culture, and leadership, Satrix Solutions uncovers the obstacles employees believe are preventing them from delivering an exceptional service experience and offers meaningful improvement solutions.

When implemented properly, insights derived from employee feedback programs offer many advantages. To learn more, please visit: http://www.SatrixSolutions.com or call 480.773.6120.

About Satrix Solutions

Satrix Solutions was founded with a primary goal —help businesses maximize potential and opportunity. Organizations rely on the company’s formal feedback programs to gather valuable insights from customers, employees, and prospects. The expert analyses and recommendations delivered by Satrix Solutions serve as a blueprint for driving operational improvements to enhance the customer experience. By leveraging a proven approach to capturing and responding to the needs of the market, clients are able to improve customer and employee retention, maximize share-of-wallet, and increase sales close rates. Satrix Solutions is a certified Net Promoter® Loyalty Partner and serves organizations in a variety of industries, each focused on realizing the financial benefits of creating a differentiated service experience. For more information visit http://www.SatrixSolutions.com or call 480.773.6120.

®Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld

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Heather Timney
@SatrixSolutions
since: 05/2011
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