The whole episode has enlightened at a minimum the chattering classes, and probably the person-on-the-street, about how huge tech projects can go wrong. Some long-overdue federal technology procurement reform might result as well.
Boston, MA (PRWEB) October 28, 2013
Independent analyst firm Real Story Group's Founder Tony Byrne argues that HealthCare.gov hit the web application requirements trifecta, in the need to:
1. Distill a highly complicated customer journey on the front end into a usable experience
2. Apply a diverse set of business rules to back-end transactions, involving myriad external partners
3. Support huge volumes of traffic, including intense spikes
Any one of these requirements demands quite specialized expertise.
Two of these will put a web application project at high risk.
All three, and you have to be very, very good (and possibly lucky) to pull it off.
For more details, see Tony's recent blog entry, "The biggest lesson for your enterprise from the HealthCare.gov debacle."
Tony is available for comment. Contact us here at media(at)realstorygroup(dot)com or call 617 340 6464 ext. 127 to set up a call.
About The Real Story Group
The Real Story Group, established in 2001, is a buyer's advocate for enterprises looking to invest in digital workplace and marketing technologies. We provide research and advisory services to support end users through technology selection and implementation. We publish independent vendor evaluations that help IT executives sort out suitable technology choices to fit their particular scenarios. Our research is known for its technical depth, readability, and absolute neutrality.