CrawfordTech Debuts Riptide Support for IBM’s Content Navigator

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Crawford Technologies to demo Riptide™ at IBM's Information On Demand Show in Las Vegas

Crawford Technologies

This solution adds significant value to IBM ECM systems and allows customers to streamline many laborious and time-consuming tasks.

Crawford Technologies is proud to debut and demonstrate their newly-released version of Riptide™ at IBM Information On Demand in Las Vegas, Nevada from November 3-7, 2013. Riptide has been perfected to fully complement IBM’s Content Navigator and support IBM ECM repositories such as IBM Content Manager OnDemand, IBM Content Manager and IBM FileNet P8. Riptide is now available to IBM customers and partners through IBM Passport Advantage worldwide.

“CrawfordTech is proud to work closely with IBM to provide IBM customers with an output solution that spans across all IBM ECM repositories,” said Stuart Warner, Vice President of Sales, Crawford Technologies. "This solution adds significant value to IBM ECM systems and allows customers to streamline many laborious and time-consuming tasks."

Riptide offers the following innovative benefits:

  • Increases productivity by building customer correspondence directly from multiple

IBM ECM repositories

  • Automates customer and client specific deliverables by building output based on business

process rules

  • Improves efficiency by utilizing the most efficient output device for content delivery
  • Easily applies seals, watermarks or images that identify and enhance output packets
  • Eliminates manual handling of output and free up users to perform additional tasks
  • Summarizes output with TOC and manifests to increases users ability to identify

meaningful information

  • Supports collaboration efforts by delivering annotated documents
  • Optionally stores newly created correspondence in repository for customer service

and regulatory requirements

“Customers are telling us that the Riptide solution makes all the difference, changing ‘days and hours’ of work into ‘minutes and seconds,’” said Jay Baumgarten, Director of ECM Solutions at Crawford Technologies. “Organizations in government, financial services, life sciences, insurance and healthcare use Riptide to build and output case packets to department and agencies involved in civil and criminal cases based on documents stored in IBM ECM repositories. They save time, reduce errors and eliminate the need for couriers and excess staffing.”

Jay Baumgarten, Director of ECM Solutions, Crawford Technologies will be speaking at Information On Demand. His talk, “EIC-3248A: Building a Solid Output Strategy with IBM Content Navigator” will take place Wednesday, November 6 (4:30 p.m. – 5:45 p.m.) in the Lagoon F room at the Mandalay Bay Convention Center.

Baumgarten will discuss how using multiple enterprise content management repositories to achieve document management needs is becoming the norm. IBM Content Manager OnDemand allows you to archive your print assets while engaging the powerful business process engine of IBM FileNet P8 to use the knowledge gained from your company's content. The emergence of IBM Content Navigator allows organizations to seamlessly integrate Content Manager OnDemand, FileNet P8, and IBM Content Manager. This single interface for all repositories allows you to take advantage of content across the enterprise. Content Navigator requires the development of a strong document output strategy while combining the value of various IBM repositories.

Crawford Technologies will be on hand to demonstrate and discuss Riptide and their other award-winning solutions in the EXPO at IBM Information on Demand 2013 in Las Vegas from Nov. 3-7, 2013 at Mandalay Bay. Attendees can visit CrawfordTech at Booth #1128. For more information go to this link:

About Crawford Technologies

Crawford Technologies is an award-winning, worldwide leader in print-stream transformation, document re-engineering, workflow, document accessibility and archiving software solutions For nearly 20 years, Crawford Technologies has continued to grow and expand their solution offerings in the Enterprise Output Management (EOM) and Enterprise Content Management (ECM) markets.

Since 1995, Crawford Technologies’ award-winning solutions have helped over 1,800 companies around the world reduce costs associated with multi-channel customer communications’ by delivering bills, statements and other mission-critical transactional communications to their customers in the format preferred by each customer. This includes print formats for laser and inkjet printers, online formats like PDF, HTML and XML and alternate format documents in Braille, Large Print, PDF/UA, Audio and E-text for visually impaired and print-disabled customers.

With CrawfordTech’s range of unique software products and services, our clients simplify, automate and extend document delivery cost effectively - irrespective of current, legacy or future standards in infrastructure or document output. These clients, including four of the top five US banks, four of the top five US insurance companies and four of the world’s top five car manufacturers, are realizing high-value results as costs associated with document processes are minimized through automation, new opportunities for savings across critical communications are realized and they react quickly to changes in regulations, policies, business requirements and technical infrastructure.

CrawfordTech’s quality software, expert support and transactional document business knowledge help clients to meet operational, service, marketing, legal and compliance requirements and automate the delivery of billions of communications to their customers annually. Simply put, companies look to Crawford Technologies for a platform-independent approach, leading system performance and superior output fidelity. Please visit to find out more about CrawfordTech’s clients, people, partners and solutions. For media and other enquiries, please contact the CrawfordTech Press Office:

North America Tel: +1-416-923-0080
Toll free +1-866-679-0864
UK Tel: +44 (0)20 3239 4723

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Jonathan McGrew
Crawford Technologies
since: 03/2011
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