Virtual Assistants Will Transform the Customer Experience

Share Article

The Applied Voice Input Output Society (AVIOS) announced a keynote talk at the Mobile Voice Conference on “Virtual assistants: Transforming the customer experience for the enterprise” by Robert Weideman, Executive Vice President and General Manager, Enterprise Division, Nuance Communications. The Mobile Voice Conference (http://www.mobilevoiceconference.com) will be held in San Francisco, March 12-14, 2014.

Weideman notes that consumers have high expectations for how they communicate with the companies with whom they do business. Virtual personal assistants that allow consumers to achieve outcomes quickly, easily and conveniently through natural, conversational text and voice interactions via a phone call, through a web site, or through a mobile app are increasingly being deployed to meet these high expectations.

Weideman’s keynote will address how companies across the board – from major consumer brands to financial services, airlines and more – are harnessing these virtual assistants across a number of channels to deliver human-like interfaces to their customers. Key questions to be addressed include:

  •     How is this new face of customer service taking care of consumers – are they feeling fulfilled in terms of getting the information they need, when and how they need it?
  •     How are these virtual agents being “trained” to be an expert source for a company’s content and overall business?
  •     Are consumers talking more with these virtual assistants than with actual live agents and in what contexts?
  •     Why are companies turning to these digital personas to be their brand ambassadors?
  •     What more can we expect to see from these virtual personal assistants?

The Mobile Voice Conference (MVC, http://www.mobilevoiceconference.com) will be held in San Francisco, March 12-14, 2014. The conference focuses on commercial applications of language technology such as speech recognition and natural language interpretation, and how companies can take advantage of these technologies finally having passed the “tipping point” suitable for mass adoption.

About the Applied Voice Input Output Society

AVIOS is a non-profit organization promoting the speech technology industry for over a quarter-century. For more info, see http://www.avios.org.

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Peggie Johnson

Bill Meisel
TMAA
818 708 0962
Email >
Visit website