Four Seasons Resort Maui at Wailea Takes Personalized Reservations to a New Level, Introducing 24-Hour Access to On-Site Team from New Page of Resort’s Website

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Empowered Reservations Agents Customize Each Booking Ensuring Guests Flawless Tropical Hawaiian Holiday at Four Seasons Resort Maui

Four Seasons Resort Maui - 24-Hour On-Site Reservation Specialists

Four Seasons Resort Maui - 24-Hour On-Site Reservation Specialists

“Personalizing every guest experience is our top priority at Four Seasons Resort Maui. We give guests who call or email us the opportunity to be introduced to and see and learn more about the agent with whom they are speaking,” says Thomas Boeker.

Four Seasons Resort Maui at Wailea has yet again taken personalized guest service to a new level – starting with the click of the mouse on the resort’s website. There, visitors can view a section that introduces the on-site reservations team members via pictures and personal comments.

“Personalizing every guest experience is our top priority at Four Seasons Resort Maui. By creating these new pages, we give guests who call or email us the opportunity to be introduced to and see and learn more about the agent with whom they are speaking,” says Thomas Boeker, reservations manager. In turn, the on-site agent learns more about the guest’s needs and can assist by walking through the resort’s very comprehensive website, pointing out visuals, descriptions, and adding color commentary along the way.

Boeker believes this service helps create a symbiotic relationship between the guest and the reservations team member. He adds that the onsite agents can answer lots of little questions that are not typically addressed on the website—questions such as “Is there a ferry to the Big Island?” or “Can you go snorkeling right off the beach?” Our goal is to personalize each and every reservation, tailoring the selection of accommodations, arranging amenities, and pointing out special ‘not-to-be-missed’ opportunities.

On the reservations web pages, each team member offers a range of pre-arrival advice for guests, everything from suggesting a spa treatment upon arrival to help ease jet lag to packing warm clothes for the 10,000 foot climb to explore one of the world’s top destinations, the volcano Haleakala—and lots more in between.

Boeker and his team of 16 knowledgeable agents—many longtime residents and most with more than 10 years of experience at this tropical paradise property—take pride in owning each guest’s reservation all the way until the guest arrives at the resort. “Getting it right for our guests from the start is our top priority.”

The 10-year veteran recognizes that these days guests have many ways to secure their reservations. As someone dedicated to creating a seamless booking experience for guests, he believes calling the resort directly to make reservations offers many benefits including the personal connection with a reservations staff member.

“Our agents are available by telephone and e-mail 24 hours a day, every day of the year and, once a guest makes contact, the agent ‘owns’ the reservation. Best of all, our guests never have to navigate an automated voice messaging system,” adds Boeker.

Another benefit is being able to speak with agents who have first-hand knowledge of the resort and experience traveling in the islands. “We pride ourselves on having a well-trained team, eager and ready to provide personal attention and insights. You can ask them anything and, if they don’t have the answer, they will get it from our other Four Seasons teammates including our group of 22 concierges.”

To speak with the Four Seasons Resort Maui reservation team and to make reservations, call toll free (USA and Canada) 1-800-334-MAUI (6284) or e-mail: reservations.mau(at)fourseasons(dot)com. The resort website:

About Four Seasons Resort Maui: Maui's first and only Forbes Five-Star resort is nestled on 15 acres of the breathtaking Wailea Coast. The 380-room oceanfront property is world-renowned for its comfortable opulence, impeccable service, luxurious amenities, and for living in harmony with its environment and community. The resort in Maui is also home to one of the nation's top-rated spas committed to wellness and three of Hawaii's most acclaimed restaurants—Ferraro's Bar e Ristorante, Spago Maui and DUO, a premium steak and seafood restaurant. This sophisticated home away from home caters to the needs and interests of all generations—offering world-class activities and one-of-a-kind Unforgettable Events, a museum quality art collection, three pools overlooking the azure-blue Pacific Ocean including an adults-only Serenity Pool with exclusive Missoni-designed cabanas, and more. Four Seasons Resort Maui, a Hawaiian vacation destination geared to action adventurers, those guests wishing to practice the fine art of doing nothing at all, and everyone in between.     

Media Contact: Charlotte Novom | Novom Marketing, Inc. | 714.941.9799

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Charlotte Novom
since: 12/2011
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