Grudi Associates Introduces Its New Customer Promise, Focusing on Its Commitment to Excellence in Telecom and IT Outsourced Management and Service Optimization

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Grudi Associates has released a new customer promise emphasizing its commitment to delivering exceptional telecom and IT services, focusing on outsourced management and service optimization in voice, data, wireless, cloud, hosting, backup, disaster recovery and more.

Walt Grudi

Walt Grudi, President, Grudi Associates

In the rapidly changing world of telecom and IT, businesses need more comprehensive, reliable, value-added services and support than ever before.

Grudi Associates has introduced is new customer promise, reaffirming and enhancing its commitment to providing customers with exceptional telecom and IT services through outsourced management and service optimization. It can be viewed on the Grudi Associates website at http://www.grudiassociates.com/header/about/grudi-promise.

“We’ve created our new promise to emphasize our commitment to providing tangible value and excellence to our customers,” says Walt Grudi, President of Grudi Associates, a leading provider of telecom and IT services in Central PA and beyond. “In the rapidly changing world of telecom and IT, businesses need more comprehensive, reliable, value-added services and support than ever before. Our promise says that we will deliver it.”

The Grudi Associates promise covers a variety of issues that are of critical importance to businesses and organizations that rely on their telecom and IT services. Promise components address how Grudi Associates interacts with customers, as well as specific, tangible commitments. They fall into two service areas: outsourced management and service optimization. A key delivery method is Managed Solutions. Among the 12 points are these examples:

Under service optimization, we will:

  •     Offer high-quality, cost-effective solutions that optimally meet your needs.
  •     Keep you informed and up-to-date with current, proven technologies.
  •     Advocate for your best interests when dealing with service providers and hardware vendors.

Under outsourced management, we will:

  •     Save you more than our monthly management fee, guaranteed.
  •     Be here when you need us, up to 24x7x365, for Managed Solutions customers.
  •     Guarantee you are pleased with our service.

View the entire Grudi Associates customer promise.

Grudi Associated provides telecom and IT solutions that consist of outsourced management and service optimization. Its primary service delivery mechanism is called Managed Solutions, and the nuts and bolts are proactive management of voice, data, wireless, cloud, backup, disaster recovery and more.

“Put simply, we help our customers get the most out of their telecom and IT dollars by managing specific activities, by ensuring that they have the right services for their needs and by keeping them optimized on an ongoing basis,” says Grudi. “Our promise tells how we ensure that they consistently get exceptional value from us.”

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About Grudi Associates: Grudi Associates provides a broad range of telecom and IT services that help businesses and organizations connect and communicate more effectively. Through strategic partnerships with national and regional providers, Grudi Associates delivers innovative and cost-saving wireless, data, Internet, local and long distance, telecom management and hosted solutions. By providing its customers with a single point of contact for virtually any need, Grudi Associates delivers innovative solutions and simplified telecommunications.

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