Colorado Springs, Colo. (PRWEB) October 31, 2013
PinkVERIFY provides a set of criteria on what to look for in an ITSM-compatible software tool, as well as verification that a particular software tool supports the best practice framework for ITSM. To achieve PinkVERIFY certification, an ITSM vendor must go through a rigorous assessment, satisfying 100% of the mandatory and integration criteria for each specific process.
These certified processes include: Incident Management, Problem Management, Change Management, Request Management, Event Management, Release and Deployment Management, Service Asset and Configuration Management, Service Level Management /Service Level Agreement, Service Catalog Management, Service Portfolio Management, and Knowledge Management. This certification is based on ITIL version 2011. This is the second time Cherwell Service Management has been verified on 11 ITIL processes through Pink Elephant’s PinkVERIFY program, the first time in 2009 on ITIL v3.
David Ratcliff, president of Pink Elephant, said, Cherwell Software has long been an active supporter of ITSM best practices according to ITIL. It's great to see that commitment further consolidated through the certification of ‘Cherwell Service Management v4.6’ against 11 ITIL processes. Well done to the Cherwell team, and thanks again for validating the importance of good ITSM practices!"
“At Cherwell, we put a lot of effort into holistically supporting industry best practices such as ITIL, while at the same time making our product an easy and adaptable gateway for customers to embrace these best practices. We are honored to again receive PinkVERIFY certification, which validates our hard work and forward thinking,” said Josh Caid, director of product management.
ITIL is the most widely accepted approach to IT service management and includes a cohesive set of ITSM best practices.
About Cherwell Software
Cherwell Software builds Cherwell Service Management® (CSM)—the award-winning IT Service Management software—as well as extraordinary customer relationships. Recognized by both Gartner® and Forrester®, CSM is an affordable, easy-to-use, and flexible ITSM platform you'll never outgrow.
Founded by some of the industry's most notable leaders, Cherwell Software began with simple goals: to make help desk software we'd want to use and to do business honestly, putting customers first. Cherwell Software is one of the fastest growing IT service management software providers with corporate headquarters in Colorado Springs, CO, USA; EMEA headquarters in Wootton Bassett, UK; and a global network of expert partners.
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