Santa Clara, California (PRWEB) October 31, 2013
Cloud vendor, Giva®, today announced 2010-2013 comparative technical support survey data from The American Lawyer's annual Midlevel Associates Technology Survey. The rankings included are for the quality of technical support the firms provide to their attorneys. The top law firms were surveyed and asked about the quality of technical support that they receive from their firm's IT department.
The survey results and trend lines over four years of data are very illuminating to any law firm Executive Director or CIO that wants to make sure the technology used by the firm's attorneys is always well supported to maximize productivity and billings. Firms can learn where their IT department is trending; has survey rank increase or decreased from 2010 to 2013. Firms can compare their rankings with other top law firms worldwide.
Giva is the sponsor of this reprint from The American Lawyer's annual Midlevel Associates Technology Survey. Giva has a special focus on law firms and a legal industry expert.
As part of The American Lawyer's annual Midlevel Associates Survey midlevel (third-, fourth-, and fifth-year) associates were asked to rate their firms' technology on a scale of 1 (low) to 5 (high) in four categories: the overall quality of the firm's technology, how well they felt they were trained, their estimation of the firm's technical support, and how successfully they thought the firm deployed technology on behalf of its clients. The overall score is based on the average of the scores for the four questions.
Click to download Excel of 2010-2013 comparative survey data
Click to download PDF for 2013 Survey
Click to download Excel of 2010-2012 comparative survey data
Click to download PDF of 2012 Survey
Click to download PDF of 2011 Survey
"Technology is an important way that top law firms can differentiate themselves in the eyes of their clients", said Ron Avignone, founder of Giva, Inc. "Technology vendors have brought tremendous and unprecedented hardware, software and cloud services innovation to the practice of law. However, if a firm does not provide adequate training and outstanding technical support to attorneys, then the investments do not generate a superior return-on-investment. The American Lawyer's annual survey is a great way to measure results on a number of important factors."
Learn more about Giva by taking a tour of Giva eHelpDesk or sign-up for a 30 day trial of Giva.
Founded in 1999, Giva was among the first to provide a suite of help desk and customer service/call center applications architected for the cloud. Now, with hundreds of customer driven releases, the Giva Service Management™ Suite delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training. Giva's robust, fast and painless reporting/analytics/KPIs quickly measure team productivity, responsiveness and customer satisfaction resulting in faster and higher quality decision-making. Customization and configuration are all point and click with no programming or consultants required to deliver a substantially lower total cost of ownership. Giva is a private company headquartered in Santa Clara, California serving delighted customers worldwide.
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