Healing Touch Touted as “Singapore’s Most Recommended Spa on Facebook”

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Has garnered a loyal following of more than 25,000 Facebook followers and rave reviews for its great massages, convenient online booking system, “no hard selling” practices and helpful staff.

“Our value proposition is based on the most important demands of spa lovers – simply a comfortable environment to relax without feeling pressured by sales staff, while offering the best massage service in Singapore at a friendly price."

Healing Touch, a Singapore-based spa chain providing therapeutic massages and facial treatments, is touted as Singapore’s Most Recommended Spa on Facebook with a following of over 25,000 followers. The company’s Facebook Page now boasts over 1,300 beaming reviews from actual customers. No other spas are more highly recommended on Facebook in Singapore than Healing Touch.

“Our value proposition is based on the most important demands of spa lovers – simply a comfortable environment to relax without feeling pressured by sales staff, while offering the best massage service in Singapore at a friendly price. These simple components have turned us to be one of the most liked and talked about spas in Singapore on social media,” said Founder and CEO of Healing Touch, Joshua Lung.

While browsing through “posts by others” on their timeline all the way back to 2010, the most mentioned liked factors about this unique spa chain are great massages, reasonable prices, convenient online booking, “no hard selling” practices and helpful staff. Nothing really special about these we think but one can’t help but to feel overwhelmed by the enthusiasm and authenticity of the posts from these real fans as we browse through posts after posts after posts.

So how has Healing Touch’s customer engagement on Facebook impacted the way they do business? This is one of the top burning questions of many social media marketers and strategists. In the case for Healing Touch, it literally transformed the way they run their business. Quoted from one of Healing Touch’s web pages dedicated to displaying all of the “posts of others” received via Facebook in real time; “While we are honored by such reviews, we are often humbled by the high expectations that our customers come with them, often as a result of these reviews. Customer engagement on Social media has indeed transformed the way we work. It is stimulating, inspiring and very fun.”

The therapists at Healing Touch are professionally trained in areas of therapeutic spa and massage, which includes Asian, Javanese, Thai, Shiatsu and manual lymphatic drainage massage. Currently, the company employs a team of over 70 certified therapists, most of them with track record of more than five years and some even with over 10 years’ of experience.

The spa and massage chain currently has five outlets in Singapore, at Alexandra, Tampines, Novena, Upper Thomson and River Valley.

ABOUT HEALING TOUCH

Healing Touch started business in October 2001 at their Upper Thomson outlet by Mr. Joshua Lung. Over the last 12 years, they have gradually evolved and transformed their brand to be Singapore's most recommended spa on social media, currently with 5 spa outlets in Singapore.

Their mission is to offer a truly therapeutic customer experience designed not around a system driven by selling but for true well-being at friendly prices.

Healing Touch won the silver award from Cosmopolitan Singapore in the “Best Value Spa” category of Spa Trekking report, 2013.

For more information about Healing Touch visit http://www.healingtouch.com.sg.

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