Fort Worth, Texas (PRWEB) October 31, 2013
CCNG International Inc. is pleased to announce the Optimizing Your Customer Contact / Customer Experience Management event in Long Beach, CA on November 13, 2013 at the Long Beach Marriott, 4700 Airport Plaza Drive, Long Beach CA.
This event is the final event of a twelve event series hosted by CCNG in various US markets to bring together local and regional contact center, call center, customer service and customer experience mid-level management to discuss challenges and best practices relating to the how to manage the People and the Process associated with improving the customer experience.
“These events have been extremely well received by area management representing a wide range of industries including financial services, travel, public utility, telecom, insurance, healthcare, BPO, and many more…all coming together to connect, share perspectives and experience” says David Hadobas, President and CEO of CCNG International Inc. “Our unique agenda provides for a very fast paced and highly interactive day for all attendees”.
“The CCNG events are a great opportunity and venue to meet with industry Peers and Vendors to discuss hot topics. I always walk away with best practices that others have shared and can leverage within my organization.” Lynn A. O'Neill, Corporate Vice President, Service Organization, New York Life Insurance Company.
The event in Long Beach will highlight two keynote presentations including:
Five Strategies for Improving Workforce Productivity & Quality –
Mike Garner, Chief Customer Officer, Investor & Advisor in the Customer Contact Technology Space
Improving Your Hiring Process to Optimize the Customer Experience
Warren Bobrow, President, All About Performance LLC
Listen to the webcast interview with Warren about his presentation content.
Our event sponsors from the following organizations will provide case study, thought leadership on the topics of the day –
Plantronics - Work At Home Strategies
Voice Print International (VPI) - Contact Center Workforce Optimization Best Practices
OpenSpan - Building a Strong Agent-Customer Rapport
Genesys - A 360 view of the customer
Five9 - Optimizing Your Contact Center for Improved Customer Experience
For details on how to attend and guest pass availability, contact Ginger Graber, ggraber(at)CCNG(dot)com.
View program details at – http://www.OptimizingCustomerContact.com
CCNG International Inc.
Founded in 1992, CCNG is a member Professional Peer Network (PPN) for contact center and customer care executives, management and leaders. Our mission is to connect colleagues throughout the industry and spread success. The CCNG Network members share best practice insights and experience with peers from top contact center organizations throughout the industry.
Benefits of Joining the CCNG Network:
o Build and expand your network of valuable professional relationships with contact center leaders and award-winning organizations throughout the industry.
o Leverage the knowledge of an industry-wide network of experts and peers.
o Showcase top performing people and programs to build industry recognition and support operational excellence within your organization.
o Explore new ideas. Build more effective programs, raise performance, and reduce risk throughout your organization.
CCNG offers events, programs and resources to all levels of contact center, customer care and customer experience professionals. This is how good contact center organizations continue to get better. For more information about CCNG, please visit http://www.ccng.com. “Like” us on Facebook and follow us on Twitter.
# # #