‘Complaints about GP's, and dentists, rose by more than a third last year;’ Asons Solicitors Comment

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As reported by the BBC, the health service in Scotland has admitted that complaints about GPs and dentists rose by more than a third last year. It is crucial that standards are raised, ensuring that patients receive compassionate and safe care.

As reported by the BBC, the health service in Scotland has admitted that complaints about GPs and dentists rose by more than a third last year (1). It is crucial that standards are raised, ensuring that patients receive compassionate and safe care.

Initially, the statistics released by the NHS indicated that complaints had dropped, however, according to the BBC, a “formula error” had been discovered (1). Consequently, rather than dropping, complaints pertaining to hospitals and clinics were re-calculated to be at their highest level for ten years.

The original statistics indicated that complaints had fallen by 15%, between 2011/12 and 2012/13, subsequently; the revisions made indicated that the number of complaints rose by 36% (1).

This meant that the number of complaints against family doctors and dentists rose from 2,992, to 4,804 for 2012/13, higher than that of the previous year, 3,538 in 2011/12.

Jackson Carlaw, Conservative health spokesman, reacted to the mistake with the following statement (1)–

"This isn't a small statistical error. It's a major oversight which created the impression that doctor surgeries and dentists were performing considerably better than last year.

"In fact, the opposite is true and the Scottish government now needs to explain why there has been such a huge increase in complaints."

Considering the error, Asons Executive, Laura Williams –

“For most patients, GP’s are their first port of call for any health worries or concerns, and issues in patient care can contribute to instances of medical negligence further down the line. At Asons Solicitors we often see medical claims which began with a complaint of GP Negligence. For example, an Ectopic Pregnancy Misdiagnosis can often escalate because the patient’s records have been poorly recorded.”

“At Asons solicitors, we see incidents of GP and Dental negligence, mainly stemming from complaints of sub-standard patient care. It is worrying to see that complaints have risen to such a level, and it is crucial that improvements are made.”

If someone has suffered, then they may be able to make a medical negligence claim for compensation. Taking action can prevent the same situation from reoccurring, helping others to avoid injury in future.

Asons Solicitors deal with Dental Negligence claims and GP Negligence claims on a regular basis, you can contact them on: 0844 850 1062, or you can fill out their medical claim form at asons.co.uk.

-Sources-

(1)    BBC News, “GP and dentist complaint figures revised after 'error'” (11/10/2013) bbc.co.uk/news/uk-scotland-scotland-politics-24500158

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About Asons Solicitors:

Asons Solicitors is a Bolton-based law practice that specialises in personal injury and industrial disease claims. Founded by brothers Imran Akram and Kamran Akram, Asons Solicitors has developed to become a young and dynamic law firm that delivers practical solutions to clients in times of difficulty. Their continued focus on their staff has seen them awarded with the Investors in People “Gold Award”; which is reflected in the professional and personable approach they take in working with clients. They strive to grow and to develop, and their supportiveness and attention to detail ensures that their clients use them time and again.

For further information contact:

Email: info(at)asons(dot)co(dot)uk
Website: http://www.asons.co.uk

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