Customers like Conditioned Air illustrate that we are meeting our goal to provide first-to-market technology and advanced integration capabilities to help our customers provide superior levels of customer service.
Atlanta, GA (PRWEB) January 15, 2014
NexTraq®, a leading GPS fleet and asset tracking company, today announced its customer, Conditioned Air, Inc., increased overall fleet productivity with the integration of the NexTraq® Fleet Tracking solution and Compusource Ascente field service software. Conditioned Air wanted to move from separate solutions to one integrated solution to ensure they had all the functionality they needed to provide superior service to their customers.
Evan Ayoub, Projects Director for Conditioned Air, said, “Several of the solutions we looked at had complicated user interfaces and outdated mapping technology. The NexTraq solution provided a clean interface that is easy to use and has advanced Google® Maps functionality. We also had an outstanding experience with our sales representative.”
With a great relationship with their sales representative and an implementation that was completed in one day, Ayoub notes that ramp up time was quick. The instantaneous integration of the NexTraq Fleet Tracking solution and Compusource field service software has increased productivity up to 15%.
Ayoub said, “The mapping functionality really helped out our dispatcher who was initially unfamiliar with some of our service area. Now, she is able to send the closest vehicle to a service call to increase our overall feet productivity.”
Additionally, Ayoub mentions that the NexTraq solution has increased overall employee accountability. He said, “We are a family-oriented business, so we don’t have many issues with drivers. If, however, there is a driver problem, we can easily identify and provide the proper counseling.”
Mike Scarbrough, President of NexTraq, said, “Customers like Conditioned Air illustrate that we are meeting our goal to provide first-to-market technology and advanced integration capabilities to help our customers provide superior levels of customer service. We look forward to a long-standing business partnership with Conditioned Air and will continue to offer an outstanding customer experience.”
It’s easy to see why Conditioned Air has been a premier, full-service HVAC provider for more than 75 years. Ayoub said, “Our company operates based on the concept of ‘Single Source Responsibility.’ We do everything it takes to solve our customers’ heating and air conditioning difficulties.”
For more information about the NexTraq Fleet Tracking solution or to read other customer success stories, please visit: http://www.nextraq.com/fleet-management-resources/case-studies/ or call us at: 800.358.6178.
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Established in 2000, NexTraq provides the leading GPS fleet tracking solution in the telematics industry. The NexTraq® solution is a cloud-based application that enables service and distribution businesses to optimize fleet operations while reducing operational costs and maximizing revenue. Based in Atlanta, NexTraq customers achieve ROI in as little as one month. For more information, please visit http://www.nextraq.com.
About Conditioned Air, Inc.
Founded in 1938 by Albert W. McKay, Conditioned Air, Inc. is proud to claim the distinction of being the oldest locally-owned and operated company in the Middle Georgia area. From air conditioning and heating system design to implementation, Conditioned Air is truly a one-stop shop for all its customers HVAC needs. The company carries on the tradition of service excellence that began more than seven decades ago. For more information, please visit http://www.conditionedairinc.com/.