Forefront Partners With Servicemax to Deliver Field Service Integration

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Partnership to kick off at Dreamforce 2013.

ForeFront custom solutions are guided towards establishing a standard of systems and processes across the business that go beyond functional departments, languages, territories, partners and customers creating a truly global enterprise.

ForeFront today announced their partnership with ServiceMax just in time for Dreamforce 2013. ForeFront, a Partner and an awarded integration provider, enables clients to leverage their cloud applications to maximize organizational efficiencies by providing visibility and transparency across the enterprise. ServiceMax, the leading field service management solution, connects field technicians, companies and customers to provide a simple, yet powerful way to manage all aspects of delivering world-class service experiences.

Companies use ServiceMax’s complete end-to-end field service management solution to handle everything from contract entitlements and scheduling to inventory and parts logistics and real-time customer and partner portal access. Field service organizations often require integration to a wide variety of ERP, Cloud or On-Premise applications to manage parts, billing, pricing inventory and more. This integration paired with ServiceMax empowers field service technicians to have the information they need to get the job done right the first time.

"For many ServiceMax customers, integrating into their ERP and other business systems is a key step in their field service transformation," said Blake Wolff, Director, Strategic Partners at ServiceMax. "Experienced, reputable integrators like ForeFront are essential to making this happen efficiently so customers can be fully up and running a quickly as possible."

“We're uniquely positioned to know our clients’ business applications distinctly, allowing us to solve the most complex interoperability problems,” stated Anne Marie Berger, Managing Partner at ForeFront. ForeFront has been delivering Cloud, ERP and SCM integrated solutions for more than 15 years across industries. “Our custom solutions are guided towards establishing a standard of systems and processes across the business that go beyond functional departments, languages, territories, partners and customers creating a truly global enterprise.

One example of a mutual ForeFront and ServiceMax customer implementing such a solution did so in only three weeks’ time. The customer, an international human care company pioneering significant innovations and clinical solutions for treating cancer and brain disorders streamlined their field service through a comprehensive service solution designed to meet the needs of multi-national customers across 20 countries speaking more than 14 languages.

ForeFront will be seeking out the organization with the most challenging global integration at this year’s Dreamforce event in San Francisco. Join us at Dreamforce to learn more about ForeFront ServiceMax solutions, ForeFront will co-sponsor the ServiceMax Kick-off Party exclusively for field service professionals on Monday, November 18th held at Hotel Zetta, just blocks from Moscone from 4-6PM; Register here.

About ForeFront
ForeFront expertise spans from cloud architecture, business strategy and enterprise information integration. ForeFront has been a Salesforce certified partner for a number of years and collaborated on some of the industry’s most complex integration challenges. ForeFront is highly focused on Cloud integration, Salesforce custom development, and cloud-based analytics with an emphasis on CRM, SCM and ERP solutions. ForeFront solutions are turnkey, proven and best practice driven. ForeFront is an IBM awarded cloud integration leader based in the New York metro area with worldwide market reach, across industries. For more information, visit

About ServiceMax
There are more than 5 million field service technicians in the United States alone, yet today there's no standard technology for managing the way companies of all types and stripes empower them to truly delight their customers in the field. ServiceMax is rethinking field service and delivering on the promise of cloud and mobile software, powering a new era of field service experiences for their customers' customers. The impact of ServiceMax is simple: lower costs, greater efficiency, happier customers; all while increasing revenue. ServiceMax has helped customers on average increase productivity by 31%, service revenue by 14% and customer satisfaction by 16%. ServiceMax customers include large enterprises such as Electrolux, Coca-Cola Enterprises and Elekta, and smaller businesses like McKinley Equipment and Kinetico. Based in Pleasanton, California, they are a company of innovators, thinkers and doers who care passionately about changing the world of field service. To learn more, please visit

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Christina Warner
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