My goal is to build a long lasting relationship with my customers and make sure that their needs are fully met.
San Jose, CA (PRWEB) November 05, 2013
The Nathan Gleason Insurance Agency with Nationwide announced that they have added a staff member who is well-equipped to communicate with customers who speak Tagalog. This new language offering is designed to further the company’s goal of offering extraordinary customer service.
Established in 2011, The Nathan Gleason Insurance Agency with Nationwide offers families and businesses in the Greater Bay area premium coverage including Home Insurance, Auto Insurance, Business Insurance and Auto Insurance. The company operates three convenient office locations in San Ramon, Morgan Hill and San Jose.
New hire Janice Pena will be operating out of the San Jose office. Pena is originally from the Philippines, and has been living in the United States since 2000. She prides herself on her excellent communication skills, customer service, and attention to detail. She holds a Bachelor’s Degree in Health Care Administration and is CPR, BLS, EAD Licensed.
In regards to her new position Janice states, “My goal is to build a long lasting relationship with my customers and make sure that their needs are fully met. I believe honesty and integrity is very important when dealing with customers and I am looking forward to helping people with their insurance needs."
The Tagalog language is the first language of a quarter of the population in the Philippines. Further, 96% of the country can speak the language. In 2010, the Census Department reported that it is the fourth most spoken language at home in the United States behind Spanish, French and Chinese. Within metropolitan statistical areas, it is currently the third most spoken language.
Support for Tagalog speakers fits into the Nathan Gleason Agency philosophy to be authentic, innovative, truly different, and to put customers first. The company seeks to always keep customers fully informed about their current coverage and exposures. Now that an agent is available who can easily converse with all Filipino clients, these individuals’ needs can be met through the optimal coverage options. The Nathan Gleason Insurance Agency is an On Your Side® Certified Agency, which means that representatives have undergone an extensive customer service training program.
About Nathan Douglas Gleason Agency with Nationwide:
The Nathan Douglas Gleason Agency offers a comprehensive array of insurance products to those located in Northern California’s Bay area including Home, Life, Business and Auto Insurance. The company’s primary goal is to become a trusted advisor as well as an insurance agency. More information is available by calling (408) 656-0034 or visiting http://agency.nationwide.com/agent/nathan-gleason-040036936-04003693600000.