“We understand that process manufacturers need timely responses to any questions or system issues and are proud to have been providing and servicing a superior ERP solution for more than 25 years.”
St. Cloud, MN (PRWEB) November 05, 2013
ProcessPro, leading mid-market ERP software solution company, is pleased to announce a further enhanced client support experience. As ProcessPro continues its commitment to clients’ success and providing unmatched service and support, they now provide a Self-Service Portal for clients to log support cases and track statuses in addition to the ability to view their case history.
Currently, ProcessPro provides a local, onsite, dedicated support staff to all of its clients. “We take satisfaction in knowing that we lead our industry in case time resolution and the ability to provide friendly, accurate, and personalized support in the quickest manner possible,” said Danell Allenspach, ProcessPro Lead Client Support Specialist.
ProcessPro provides a fully integrated solution, ProcessPro Premier, specifically for process manufacturers. It’s developed, sold, installed, and supported exclusively by ProcessPro. ProcessPro prides itself with achieving, on average, total resolution of 75% of all cases within 24 hours.
“We understand that process manufacturers need timely responses to any questions or system issues and are proud to have been providing and servicing a superior ERP solution for more than 25 years,” said Molly Caron, ProcessPro Executive Vice President. “We give our clients peace of mind knowing that they have a single source to deal with – they make one call to our local support staff who understands their needs.”