Niagara Falls, New York (PRWEB) November 05, 2013
HOTELtelecom has deployed its redesigned website, allowing visitors to enjoy a more responsive customer experience with the inclusion of a new set of customer service tools.
Jeff Jackson, president of HOTELtelecom, is thrilled with the announcement of the new website design changes which took a number of months to complete and fine tune. Jackson indicates: "We wanted to bring to bear all the power of Web 2.0, CSS3, and HTML5 and we have unveiled a whole new look and feel to our site that will engage our wholesale hospitality clients in new and exciting ways. There are numerous means to reach out to us for information and quotations. Our toll-free number provides instant connectivity, a new Express Quote module is available from any page of our site, we continue to offer quotes directly from our product pages, and we have also rolled out an exciting live chat capability for quotes and inquiries."
Jackson continues, "What makes us different at HOTELtelecom is that we offer a real relationship to our customers. We are not a faceless shopping cart at a site that is no longer attended to or has outdated pricing. While we make sure our clients get up-to-the-minute price quotes, more importantly we get to know our customers and form long term bricks and mortar style business relationships with them. They also have their own personal contact so they always know who they are dealing with."
HOTELtelecom has recognized that the hospitality landscape has changed dramatically in recent years and as such has added numerous lines of IP room phones and VoIP telephone equipment to its strong selection of standard analog hotel and motel telephones. Jackson notes, "The hospitality phone systems we would consider traditional in the past have changed considerably. Now hotel phone systems includes IP capabilities and phones, along with UC (Unified Communications) that includes BYOD (Bring Your own Device) tools such as voice mail to email".
With the completion of the upgrades to the HOTELtelecom website, the company's wholesale hotel and motel hospitality clients can now take advantage of the new engagement and interaction tools.
HOTELtelecom is a division of Telephone Magic Inc., now in its 25th year operating as a wholesale distributor of business phone equipment. HOTELtelecom offers a wide selection of hotel and motel phones from leading manufacturers Teledex, TeleMatrix, and Scitec.