FacilitySource Heats Up Black Friday

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Black Friday - one of the most anticipated days of the year for retailers and shoppers alike - is on the horizon, and FacilitySource, the world leader in facility maintenance management for geographically dispersed real estate portfolios, is helping its retail and restaurant clients provide the ideal shopping experience.



Consumers don’t realize the amount of effort it takes to get stores ready for the biggest retail shopping day of the year, even when it’s just moving an opening time a few hours.

It is 3 weeks before Thanksgiving and consumers are gearing up for the single biggest shopping day of the year, Black Friday. Retail operations are all set to make sure that at midnight on Black Friday, the lights will come on, the heat will kick in, and shoppers can indulge. But wait! Macy’s – the anchor store in many malls – just decided to open at 8pm on Thanksgiving Day. And now the rest of the mall stores are likely to follow suit, which will mean the mall will probably change its Black Friday hours. Luckily, if the retailers are a FacilitySource customer, they can rest assured that the stores managed by FacilitySource’s Energy Management System Technical Support Team can easily accommodate to make sure all of their stores are now ready to open several hours earlier.

For many retailers, it’s not as simple as flipping a switch to turn on the lights and air-conditioning or heating systems when a store is ready to open for the day. More and more retailers are moving to highly sophisticated, remotely controlled and monitored Energy Management Systems (EMS) to provide consistency across their store base, save on energy costs, and reduce their carbon footprint. FacilitySource, the industry leader in facility maintenance and facility management, now manages more than 17,500 of their clients’ total 65,000 retail locations on their EMS Technical Support Center, a 56% increase in EMS managed locations from 2011.

“With the retail industry changing their approach to the holiday shopping season on what seems like a daily basis, we know how important it is to provide our clients the opportunity to adjust their schedules at the drop of a hat,” said CEO Bill Hayden. “Consumers don’t realize the amount of effort it takes to get stores ready for the biggest retail shopping day of the year, even when it’s just moving an opening time a few hours. It really is not as simple as turning on a light switch or bumping up the thermostat, so for our clients we try to make it feel that simple with just one phone call to our EMS team.”

In preparation for Black Friday, FacilitySource’s EMS Technical Support Centers in Columbus and Phoenix have been working around the clock to adjust, readjust, and readjust again light and HVAC schedules for the 17,500 retail locations on its EMS program nationwide. With over 54,000 transactions processed to support Black Friday retail operating hour changes, FacilitySource literally makes sure the lights come on and stores are at the appropriate temperature and ready for the Thanksgiving holiday rush. Additional Technical Support Center staff will also be on call from 9:00 pm Eastern Time on Thanksgiving, with 24-hour coverage through the weekend to support any store emergencies.

About FacilitySource
FacilitySource delivers customized facility management solutions to over 65,000 mall-based and non-mall-based retail and restaurant locations in the U.S. and internationally. With over $1B in annual spend management, FacilitySource provides its clients with knowledge from the industry’s largest facility maintenance platform, best-in-class service through an Elite Network of service providers, proprietary technology that gives real-time access to the client’s own facilities environment as well as to industry benchmarks, and a flexible approach that enables clients to optimize their brand, customer experience and facilities maintenance budgets. For more information, visit http://www.facilitysource.com.

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Janie Weisman
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