El Paso, Texas (PRWEB) November 06, 2013
DATAMARK, Inc., a leading provider of global business services to Fortune 500 companies and government organizations, today welcomed special guests from Young America, one of the largest engagement marketing agencies in the country, to officially mark the opening of a new bilingual call center in Juárez, Mexico.
DATAMARK manages and operates the call center, which provides customer care in Spanish and English for consumers participating in Young America’s engagement marketing programs for Fortune 500 companies. Young America’s engagement marketing programs include online, mobile, social and in-store delivery of sweepstakes, games, contests, rebates, product trials and sales incentives.
DATAMARK has been a long-standing strategic partner and provider of business services, including mail center management and document processing, for Young America, which is headquartered in Norwood Young America, Minn.
The opening of the customer contact center was celebrated with a ribbon cutting, a tour of DATAMARK’s Juárez facility, and remarks from DATAMARK and Young America officials.
“We are strengthening our relationship with Young America by delivering value at multiple points in their business process workflow--from the inbound mail center, where customer interaction is initiated, and now to the contact center, where customers’ questions are answered and support and service is delivered in both Spanish and English,” said DATAMARK President Bill Randag.
Chris Behrens, Young America’s President and CEO, affirmed the benefits of expanding business services with a long-term strategic partner.
“DATAMARK has been a valued business partner for years. They understand our business and what it takes to deliver consistently in an ever-changing marketplace. We are excited to augment our capabilities with their expanded call center offering,” Behrens said.
DATAMARK, Inc. is a leading business process outsourcing company specializing in high-volume digital mailroom management, document processing, document management, bilingual customer contact centers and business process consulting for Fortune 500 firms and other large organizations.
Headquartered in El Paso, Texas, DATAMARK employs nearly 2,200 people in its U.S., Mexico and India facilities. For more information, visit http://www.datamark.net. Follow industry news and trends at DATAMARK's Outsourcing Insights blog at http://www.datamark.net/blog.
About Young America
Young America LLC, one of the nation’s largest engagement marketing agencies, provides Fortune 500 brands and their agency partners with the services and technology needed to create omni-channel experiences that motivate people to engage the brand, take action and spread the word. Young America’s team of 250 professionals collaborate to produce more than 3,500 national and local marketing programs annually, touching and rewarding tens of millions of shoppers and channel partners. Solutions include online, mobile, social and in-store delivery of sweeps, games, contests, rebates, product trials, sales incentives, and data services. Young America was founded in 1972 and is headquartered in Norwood Young America, MN. Visit us at http://www.young-america.com.