We can add value to what Microsoft Dynamics Partners offer their clients. They in turn can offer their customers a fully automated solution that will improve their business processes and customer service levels.
Devon, England (PRWEB UK) 20 December 2013
Hosted IP services provider Hostcomm has announced its framework for working in partnership with the Microsoft Dynamics Partner Channel to enhance the added value of Microsoft Dynamics CRM installations. The Hostcomm predictive dialler API works seamlessly with Microsoft Dynamics CRM system. The technologies integrate to form a fully-automated solution that helps businesses to attract and retain customers by offering a more efficient and personalised service through workflow automation.
Chris Key, Director, Hostcomm, said: “The Hostcomm predictive dialler integration API is designed to integrate seamlessly with the Microsoft Dynamics CRM system with no complex coding. It can be developed and deployed in very little time, saving costs for the vendors and their customers. We can add value to what Microsoft Dynamics Partners offer their clients. They in turn can offer their customers a fully automated solution that will improve their business processes and customer service levels.”
Predictive dialler CRM integration provides Microsoft Dynamics CRM vendors with a unique opportunity to add value to their propositions and increase their CRM system sales. By partnering with Hostcomm, Microsoft Dynamics vendors can:
- Compete with Salesforce.com which has its own API that vendors can use to integrate 3rd party diallers.
- Create new revenue streams by offering additional services for integration, development and support of the dialler features.
- Improve CRM system adoption with the integrated dialler features becoming a big part of the working day for any call centre agent, loading lists of contacts to call.
- Increased loyalty to the Dynamics CRM system, as it becomes an integral part of daily processes, relying on the dialler capabilities to boost agent productivity enabling agents to have 50 minutes talk time per hour compared to 15 minutes talk time without it.
Hostcomm has already helped Microsoft Dynamics CRM vendors to implement predictive dialler CRM integration solutions in the marketplace. Recently, insurance firm, Towergate Insurance, has improved customer service and efficiency through its deployment of Hostcomm ContactPro predictive dialler CRM integration technology.
Time will be spent working with the Microsoft Dynamics partner Channel, educating the vendors regarding predictive dialer technology. A communications strategy has been devised to educate and build relationships with channel partners. Kim Moore, Marketing Manager for Hostcomm explained, “We are working hard to help Microsoft Dynamics resellers leverage predictive dialler technology in a way that enables their customers to embrace a powerful solution that offers much greater value to their business.”
Hostcomm’s predictive dialler CRM integration technology works with Microsoft Dynamics CRM to deliver a host of benefits to businesses who want to drive down costs and increase sales. Integration eliminates manual processes that are prone to error. It also ensure PCI compliance. The solution can automate the release of emails information or forms to customers, schedule follow-up calls, or book new appointments. Features include screen pops that deliver customer records to the agent’s screen, and click-to-dial, whereby an agent can initiate a call by clicking on a number stored in the CRM system.