eSecuritel’s new cutoff time reconnects customers faster.
Atlanta, GA (PRWEB) November 11, 2013
eSecuritel, a Brightstar company providing mobile device insurance and replacements to consumers through mobile operators and retailers worldwide, announced today that it is moving its fulfillment warehouse next to the UPS Worldport facility in Louisville, KY, and extending claim cutoff time to 12 midnight ET. The result is an industry-leading claim deadline and a new standard in turnaround time.
“Mobile phones are an essential part of daily life. For one quarter of our customers, going even an hour without their phone makes them feel disconnected from their lives. Quickly getting a replacement for a lost, damaged, stolen, or malfunctioning phone is crucial,” said David Leach, eSecuritel CEO. “eSecuritel’s new cutoff time reconnects customers faster.”
As part of eSecuritel’s commitment to provide the best service in the industry, eSecuritel launched a new customer care call center and extended call center hours so that customers who file claims by midnight weekdays can receive a replacement phone the next morning. Saturday claims reported by 8 pm can be delivered Monday morning.
To guarantee flawless fulfillment for customers, eSecuritel has established a partnership with UPS, moving its warehouse next to the UPS Worldport facility in Louisville, KY. This allows picking and packing at the end of the runway, reducing time in transit for a faster delivery. In conjunction with their parent company, Brightstar, eSecuritel also offers the largest inventory of replacement phones, ensuring that the right phone is available for the customer.
“Moving eSecuritel’s fulfillment operations to UPS Worldport gives us a tighter turn time,” said Jenn Taylor, eSecuritel President, US & Canada. “Now, in addition to having the deepest inventory of phones, eSecuritel delivers a replacement phone faster than the competition.”
Since 2001, eSecuritel has provided wireless carriers, dealers, and resellers with cell phone protection and replacement programs that deliver an unparalleled customer experience to program subscribers. eSecuritel provides phone protection for new, used, or prepaid wireless devices against loss, theft and accidental damage as well as mechanical/electronic failure and malfunction. It also has replacement programs to cover every stage of the handset life cycle, including buyer's remorse, manufacturer's warranty, handset protection programs, and out-of-warranty and retention programs. eSecuritel is a Brightstar Corp. company. For more information, please visit http://www.esecuritel.com or http://www.Brightstarcorp.com.