ClearPoint Client, City of Tamarac, FL, Enters Balanced Scorecard Hall of Fame

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The City of Tamarac, FL, joins other ClearPoint Strategy clients as it enters the Balanced Scorecard Hall of Fame for Executing Strategy by implementing a performance management system that resulted in improved performance and citizen satisfaction.

The City of Tamarac, FL, joins other ClearPoint Strategy clients, including the Citi Performing Arts Center and the Boys and Girls Clubs of Puerto Rico, in being inducted into the Balanced Scorecard Hall of Fame for Executing Strategy in recognition of its improved performance and citizen satisfaction.

The journey for Tamarac started when the City established its performance management system. After experiencing a major change in the age of residents and, therefore, requiring new service needs, Tamarac adopted the Balanced Scorecard strategy management system to better serve its citizens. The Balanced Scorecard allowed the City to ensure that resources were allocated to the areas of greatest need, a critical task in the era of continued budgetary uncertainty.

The performance management system consisted of strategic planning, scorecards, and direct customer feedback via transactional surveys. But, after implementing it for some time, the City reviewed the process and found that while it had helped drive performance, the data were being tracked in three separate databases that weren’t centralized resulting in data duplication. To remedy the situation, Tamarac applied for and won a grant from the Federal Mediation and Conciliation Services (FMCS).

After extensively evaluating the other cloud-based performance management solutions, Tamarac chose ClearPoint Strategy to further enhance its performance management system. The City is using ClearPoint to manage the scorecards, goals, and measures across all of its divisions and departments and roll up that data to a city-wide scorecard. Instead of disparate solutions scattered throughout the City, there’s one place to go to get the most up-to-date performance information.

As a result of implementing the BSC, the City has improved the performance of its various departments and increased workforce engagement. Bernadette Hughes, a Management Analyst from the City Manager’s Office created a Prezi describing the Tamarac performance management journey. The Prezi is available online via this link: http://prezi.com/peretme6n7yi/tamaracs-performance-managment-journey/.

ClearPoint is used to help many other award-winning cities with their strategy management systems, including Charlottesville, VA; Durham, NC; Fort Collins, CO; and Fort Lauderdale, FL. To learn more about ClearPoint, please contact Ted Jackson at 866-568-0590 or tjackson(at)ascendantsmg(dot)com.

About ClearPoint Strategy
ClearPoint Strategy is an easy to use scorecarding and dashboarding solution that helps organizations manage performance. It was created by Ascendant Strategy Management Group, which was founded by professionals with more than 40 years direct experience in working with Drs. Norton and Kaplan in implementing Balanced Scorecards across the world. Learn more at http://www.clearpointstrategy.com.

About Ascendant Strategy Management Group
Ascendant Strategy Management Group helps nonprofits, agencies, associations, and foundations manage strategy, collaborate with stakeholders, and build communities around their strategy execution efforts. We offer Balanced Scorecard and performance management training, facilitation, and consulting to help organizations accelerate mission results. For more information, visit Ascendant online at http://www.ascendantsmg.com.

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