RevSpring Expert Discusses the Impact Healthcare Revenue Cycle Processes Have on the Patient Experience

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Educational seminar highlights specific processes that can affect a patient's overall healthcare experience and the financial implications to health systems.

Casey Williams, Vice President of Direct Healthcare Sales at RevSpring, recently presented two educational sessions on the impact revenue cycle interactions can have on the patient experience.

As healthcare systems strategize upgrades to their RCM processes in 2014, it is clear that they will have to account for the effects, positive or negative, of new technologies and solutions on the patient experience – especially as patient satisfaction becomes a key element of government reimbursement formulas.

“Today, patients have more healthcare options and higher expectations from their provider,” said Williams. “Health systems tend to overlook the opportunity they have to influence patient perceptions within their revenue cycle interactions. From scheduling and registration, to billing and follow-up, organizations that look to enhance the patient experience will have a significant competitive advantage in the marketplace.”

Williams’s presentation, titled, “The Patient Experience, Your Revenue Cycle, and Loving What You Do” sheds light on specific revenue cycle processes that can affect a patient’s overall healthcare experience and the financial implications to the health system. The presentation was given at educational events sponsored by Region 2 of the Healthcare Financial Management Association (HFMA) and the Medical Resources Group.

“Casey brought awareness to a topic that has been lurking just beneath the surface,” said Trae Christian, of the Medical Resources Group and account executive at Frost-Arnett. “I was told by several attendees how much they enjoyed the presentation and how pertinent the information was.”

About Medical Resources Group
The Medical Resources Group is a networking group of professionals that all have a product or service marketed specifically to the healthcare industry and healthcare providers. We seek to be a source of information and services to those in the healthcare industry charged with finding the best vendors and resources for their individual practices and facilities.

About Healthcare Financial Management Association
The Healthcare Financial Management Association (HFMA) provides the resources healthcare organizations need to achieve sound fiscal health in order to provide excellent patient care. With more than 40,000 members, HFMA is the nation's leading membership organization of healthcare finance executives and leaders. HFMA helps its members achieve results by providing education, analysis, and guidance, and creating practical tools and solutions that optimize financial management.

About RevSpring
RevSpring facilitates over one billion customer interactions annually. It serves a large and diverse customer base across the healthcare, receivables management, financial services, home services and other end-markets. Its core service offerings include data hygiene and analytics, secure document creation and delivery, multi-channel communications, electronic billing and archival services and online payment tools, all while ensuring compliance with regulatory guidelines.

RevSpring was formed by the merger of DANTOM Systems, PSC Info Group, Data Image and BestBill.

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Derek Stein
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