Most impressively, the average total score currently given across the 22 regional dealerships by the 1000+ customers is a total of 4.7 out of 5.
(PRWEB UK) 15 November 2013
The number of reviews submitted to Conservatory Outlet’s review centre has now surpassed 1,000 as its customers fast become accustomed to rating the performance of their respective local dealer online.
Most impressively, the average total score currently given across the 22 regional dealerships by the 1000+ customers is a total of 4.7 out of 5, with overall customer satisfaction standing at 99%, testament to the network’s on-going commitment to the supply of outstanding fitting and installation.
The number of reviews submitted overall has fast increased over the past few months as dealers such as Visual Conservatories and Amber Home Improvements experience high demand for their corresponding product ranges in the lead up to the festive period.
To incentivise feedback, customers are entered into a quarterly £2,500 cash prize draw in appreciation of their subsequent responses to the marketing & promotion, sales process, installation process and overall package presented to them by a dealer.
Each dealer then has the capacity to access and analyse its own individual database of reviews, utilising it to improve future service levels.
Conservatory Outlet’s recent implementation of a ‘+95% Club’ which sees dealers who attain a 95% or above customer satisfaction mark over a sustained period presented with a trophy, also gives dealers further motivation to progress standards and adds a competitive element to the network.