US companies have always wanted an alternative to highly priced domestic outsourcing and low-grade offshore outsourcing. Now, with the domestic outsourcing services by XACT Telesolutions, a cost-effective, at-home alternative is available.
Unity, ME (PRWEB) November 14, 2013
When US companies need to make adjustments in-house, they often look to outsourcing. However, a hard question always arises that can determine whether a company succeeds or fails. Domestic outsourcing or offshore outsourcing?
Before companies like XACT Telesolutions existed, each option carried with it one distinguishing factor. On one hand there was domestic outsourcing: extremely reliable but more costly. On the other hand was offshore outsourcing: extremely cheap but less reliable. Faced with these two options, companies would usually go with the less expensive. But, according to Kathy Gray, Director of Business Development at XACT Telesolutions, US companies no longer have to sacrifice business quality for fairly priced outsourcing services.
"US companies have always wanted an alternative to highly priced domestic outsourcing and low-grade offshore outsourcing. Now, with the domestic outsourcing services by XACT Telesolutions, a cost-effective, at-home alternative is available," said Gray.
When U.S. companies choose XACT Telesolutions as their outsourcing solution, they're given access to all of XACT's domestic services: Internet support (web chat), phone support, call answering, call filtering, order entry, dispatch and much more. The company also embraces a "client-first, customer-first" model that places the needs of the client and client's customers on the same level. Ultimately, this model upholds the reputation of the U.S companies XACT represents while increasing the satisfaction of the customers they serve.
According to Gray, every staff member at XACT Telesolutions looks at the big picture: the customers of XACT's clients are an extension of the client and, therefore, offered the same degree of care and attention as the client.
While XACT Telesolutions continues to offer a cost-effective alternative to expensive and low-grade outsourcing, the call center solution company is also lessening dependence on offshore outsourcing – what Dr. Paul Craig Roberts, former Assistant Secretary of the US Treasury, calls "a greater threat than terrorism."
"The result is a lose-lose situation for American employees, American businesses, and the American government," says Roberts on America's dependence on offshore outsourcing. "Corporate America’s short-term mentality is causing US companies to lose not only their best employees but also the consumers who buy their products."
With the model embraced by XACT Telesolutions, US companies can afford to keep their best employees and maintain good relationships with their customers. To learn more about the services XACT's domestic outsourcing team provides, visit XACT Telesolutions online or call 800.670.XACT.
About XACT Telesolutions:
XACT Telesolutions is a state of the art call services center that leverages technology along with direct internet integration to provide support to clients. Their mission is to be the leading provider of customized and integrated telecommunications services. Furthermore, XACT Telesolutions works with businesses of all sizes, from Fortune 100 retailers to B2B organizations looking to enhance their communications and support to their clients. For more information, please visit http://www.myxact.com.