East Greenbush, NY (PRWEB) November 15, 2013
Autotask Corporation, the world’s leading provider of hosted IT business management software, today announced the availability of its Client Reporting Dashboards. This new offering is a direct result of requests from Autotask customers and gives them the ability to respond to their clients with the same level of dashboard reporting they have to measure service performance.
Performance Dashboards were unveiled to customers at Autotask Community Live in June 2013. Additional Dashboards, planned for release later this year, include Financial Management and Project Portfolio Management.
Customers are finding the Performance Dashboards to be invaluable:
“The service dashboards from Autotask give us a distinct competitive advantage. We can already see how these reports will differentiate our service delivery and reporting capabilities from our competitors,” said Vince Tinnirello, CEO, Anchor Network Solutions. “These reports help us understand our current business on a client-by-client basis and enable us to win new business.”
“The Performance Dashboards provide us with a comprehensive overview of our business performance in real-time,” said Thomas Clancy, Vice President, Valiant. “This invaluable information helps us to manage our team and service desk effectively as well as provide great client service by enabling us to focus on exceeding our SLAs and keeping our clients happy.”
With the introduction of Client Reporting Dashboards Autotask customers can now:
- Deliver professional, detailed service delivery reporting that differentiates them from their competition
- Drive client conversations around continual service improvement and additional revenue opportunities
- Demonstrate ROI by providing detailed reporting around the services they provide using 42 customizable graphs and charts
“The Dashboards we are offering are a first of their kind in our industry and are providing our customers with the insight they need to make fact-based decisions,” said Patrick Burns, Vice President of Product Management, Autotask. “We are giving them at-a-glance access to the factors that are impacting how they do business helping them to improve efficiency, measure performance and see the big picture to grow their business.”
To learn more or schedule an online demonstration, please visit http://www.autotask.com/dashboards.
Autotask Corporation provides the world’s leading hosted IT business management software to organize, automate and optimize business operations from a single, cloud-based platform that is accessible from anywhere. Built on ITIL best practices, Autotask integrates all critical business systems—CRM, Service Desk, Contracts, Project Management, Billing, Reporting—to help customers sell, implement and manage technology products and services more efficiently and profitably.
For more information, visit autotask.com, follow us @Autotask or call 518.720.3500 ext. 1.