AMC Technology Expands Software Migration Program to Include Customers Migrating to Salesforce OpenCTI
Richmond, VA (PRWEB) November 18, 2013 -- In support of salesforce.com’s end of support announcement for Salesforce desktop CTI Toolkit made today at Dreamforce 2013, AMC Technology (http://www.amctechnology.com) has announced it will be helping customers easily transition to the new platform as part of their Software Migration Program. Salesforce.com will no longer support customers using the CTI Toolkit as of Spring 2015 and is suggesting Open CTI based adapters as the migration path.
Offering integration into salesforce and listed on AppExchange since 2007, AMC Technology is one of salesforce's longest, most experienced, and most successful CTI partners. AMC supports ALL leading CTI switches (Avaya, Cisco, Aspect) and our products can be easily installed by your own staff, typically in less than an hour.
Through AMC’s Contact Canvas integration, businesses can enable basic and advanced call functionality in the Salesforce cloud, including telephony (CTI) softphone controls, caller identification, and screen population. Agents can place, receive, and transfer customer interactions with full, real-time access to Salesforce customer data. AMC’s solution also supports advanced call center functionality, such as work modes, reason codes, and campaign dialing.
“Since the release of Salesforce’s Open CTI platform, we have anticipated this EOS announcement and AMC is fully supportive of salesforce’s direction,” stated Aimee Stinson, Director of Customer and Partner Advocacy at AMC Technology, LLC. “We are happy to offer our customers a simple, easy, no cost migration from CTI toolkit to Open CTI. CTI rollout to call center agents and the enterprise is now a very simple task with Open CTI and Contact Canvas!”
As part of AMC’s Software Migration Program, customers are provided free test system licenses from AMC during their migration. Through the end of 2013, AMC is also offering first year licenses of AMC’s Contact Canvas for Salesforce OpenCTI at no cost for new AMC customers who are migrating from other 3rd party salesforce toolkit products. Setup is easy with no professional service cost and no desktop install.
AMC is a sponsor at the Dreamforce 2013 conference held at the San Francisco Moscone Center. They will be displaying their certified Open CTI integration with Salesforce in Expo West, booth #W634, with demos and representatives ready to answer questions.
About AMC Technology
AMC Technology, LLC, is a global industry leader in contact center and CRM integration with nearly 20 years of experience. AMC powers contact centers for customers around the globe through certified products and unparalleled expertise. AMC Contact Canvas product suite allows customers to integrate business applications and communications across the enterprise, from call center agents to knowledge workers and mobile staff. For more information, visit http://www.amctechnology.com or contact sales(at)amctechnology(dot)com or +1 (804) 419-8600.
Aimee Stinson, AMC Technology, http://www.amctechnology.com, +1 (804) 419-8600, [email protected]
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