The Clatterbridge Cancer Centre NHS Foundation Trust Selects BigHand's Technology to Speed Up Document Turn Around on the Go

Share Article

-BigHand’s digital dictation technology will ensure a faster turnaround of administrative documents and provide real time savings at The Clatterbridge Cancer Centre NHS Foundation Trust.

BigHand Logo

BigHand has been extremely supportive and knowledgeable, understanding our need to create a system that will be the very best going forward and meeting our every need from a working practice point of view.

Past News Releases


The Clatterbridge Cancer Centre NHS Foundation Trust is expecting to see improved workload management and reduction in the turnaround time for clinical correspondence. BigHand’s solution, which is currently being piloted by a select number of clinicians and their secretarial support, is set to gradually replace its previous analogue dictation solution.

The Trust, which is home to one of the largest NHS specialist cancer treatment facilities in the UK, operating nineteen sites across Merseyside and Cheshire, chose to partner with BigHand; a specialist provider of digital dictation, speech understanding and clinical correspondence solutions to speed up the transportation of its clinical notes from clinician to secretary and ultimately enhance patient care.

Sue Eagle, Head of Administrative Services, The Clatterbridge Cancer Centre NHS Foundation Trust, comments, “At Clatterbridge we run a comprehensive network of off-site clinics so we needed something flexible which would enable the administrative staff to turn around clinician’s notes more speedily. Using a tape-based method was proving extremely time-consuming whilst the secretary waited for the arrival of the tapes from outlying clinics to then be transcribed. With BigHand for BlackBerry’s digital dictation solution it is instantaneous, so the administrative work can begin immediately, improving turnaround times significantly.”

The implementation process, which is due to be completed by spring 2014, will see around 80 clinicians, consultants, registrars and secretaries use Blackberry handheld mobile devices with BigHand’s digital dictation technology for greater of mobility and use on the go, incorporating 140 users across the Trust in total.

Sue continues, “We pride ourselves on improving the health and well-being of our patients through compassionate, safe and effective care and therefore we try and treat patients as close to their homes as possible. However, treating patients at one of our peripheral clinics brings with it its own complications as we often have difficulties entering their IT systems and getting past firewalls. BigHand’s mobile technology will therefore assist us perfectly, eliminating the need for access to these systems and allowing clinicians to send their dictated notes in real time whilst still remote.”

After the initial roll-out is complete, Clatterbridge will begin to introduce BigHand’s Clinic Builder module which will see integration with our PAS system to help to streamline the dictation and improve data quality and safety.

Sue concludes, “So far we have had a very positive response from the consultants trialing the software. BigHand has been extremely supportive and knowledgeable, understanding our need to create a system that will be the very best going forward and meeting our every need from a working practice point of view.”

BigHand offers GPs, clinicians, medical secretaries and other staff an intuitive, easy-to-use interface enabling them to easily create, track, transcribe and manage individual workloads. It also gives the option to seamlessly integrate options such as speech recognition, outsourcing or smartphone-based dictation.

For more information, please visit


About BigHand
The BigHand Group supports over 170,000 healthcare and legal professionals globally, across 1,600 organisations, and is based out of London, Chicago, Sydney and Toronto. BigHand is a Microsoft Gold Partner and BlackBerry ISV Partner. BigHand is the leading provider of digital dictation and speech recognition technology to the UK Healthcare market. As a UK developer, BigHand has a 20+ strong development and products team based in the UK. Further information is available at

For more information, please contact:

BigHand Ltd
Chris Bell
Marketing Manager (Healthcare)


Neo PR
Josephine Timmins

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Chris Bell
BigHand Ltd
+44 7889116700
Email >
Visit website