With ISPM's NetVision, On Telecom will be able to more efficiently manage its network and ensure consistent service performance for its customers and to evolve its service portfolio.
Sao Paulo, Brazil and London (PRWEB UK) 21 November 2013
ISPM, a leading vendor of flexible service assurance and management software for telecommunications and IT infrastructure announces that it has been selected by On Telecom to provide a complete, Frameworx-compliant service assurance solution to support the launch of new LTE fixed broadband services.
On Telecom, a new entrant to the Brazilian market, is launching a range of broadband services for residential customers in Sao Paulo and the surrounding environment using wireless LTE / 4G spectrum to provide high-bandwidth connectivity. The company plans to extend the fixed-mobile service to other regions across the country.
“On Telecom is bringing innovative LTE services to residential households in Brazil and it’s exciting for ISPM to be helping deliver and drive this innovation” said Bruno Musa, CTO at ISPM. “With NetVision, On Telecom will be able to more efficiently manage its network and ensure consistent service performance for its customers and to evolve its service portfolio.”
On Telecom will deploy several modules from the NetVision range, including NetVision Event Manager, Capacity Manager and Service Desk. The modular approach enables On Telecom to select the solutions that they need for the planning, launch, management and expansion of their network. For example, Event Manager enables On Telecom to collect all relevant data from its network and to synchronise their complex technical inventory, while Service Desk has allowed the On Telecom team to design operational workflows, optimised to their specific needs. The Capacity Manager module provides a complete overview of resource utilisation and demand, ensuring effective planning.
“Not only did ISPM offer the perfect solution for our operational requirements with the NetVision range, but they have also provided expertise to assist our operational staff and customised their solution to meet our needs,” said Fernando Secali, (VP - Engineering and Operations) from On Telecom. “NetVision delivers actionable business intelligence through customised dashboards and reports to our executive team. This means that we have complete integration of business and technical information helping us make better decisions and deliver outstanding services.”
ISPM will provide essential support for the expansion of On Telecom’s network and service offer. In the next phase of growth, On Telecom will add the Broadband Technical Manager module, which will enable the operational team to measure customer experience in real-time. NetVision will also be fully integrated with the company’s CRM solution, ensuring that the needs of customers and operational staff are fully aligned.
ISPM is a leading vendor of flexible service assurance and management software for telecommunications and IT infrastructure. Today, we actively manage more than 100,000 critical resources.
We are experts in delivering outstanding service assurance and management solutions, enabling our customers to optimise service performance, enhance customer experience and create new revenue opportunities.
Since 1998, ISPM has implemented projects in leading Communication Service Providers (CSPs) and in large retail, finance and infrastructure companies, supporting them in both operational efficiency and customer service.
ISPM serves global customers, with global standards (ITIL, FCAPS, eTOM) and global partners (InfoVista, EMC, eG Innovations, Fluke Networks and QlickView).
In addition, the company is a member of the TM Forum, a global, non-profit industry association focused on enabling service provider agility and innovation.
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