eCommerce Company Selects Qualfon to Provide Customer Service from Georgetown, Guyana

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Qualfon partnered with a new client in the eCommerce industry and successfully launched a new customer service program in Guyana, a native-English-speaking country in South America. The eCommerce company is now routing its customer service phone calls to Qualfon’s trained professionals in Georgetown, the capital city of Guyana.

\eCommerce Company Selects Qualfon to Provide Customer Service

eCommerce Company Selects Qualfon to Provide Customer Service

"More and more companies are making significant investments in Guyana because it’s a native-English-speaking country that is close to the U.S. and offers pricing competitive with India and the Philippines."

Qualfon, a leading global business process outsourcing (BPO) and call center services provider, partnered with a new client in the eCommerce industry and successfully launched a new customer service program in Guyana, a native-English-speaking country in South America. The eCommerce company is now routing its customer service phone calls to Qualfon’s trained professionals in Georgetown, the capital city of Guyana.

The eCommerce company creates and ships millions of unique products each year and selected Qualfon and its Georgetown, Guyana outsourcing location because:
1.    Qualfon Georgetown offers native-English professionals in a near-shore site that is also a low-cost labor market
2.    Georgetown, Guyana’s untapped talent pool allows Qualfon to easily scale operations up and down to meet the client’s dynamic needs and fluctuating seasonal demands
3.    Qualfon’s company mission to “make people’s lives better” fosters a culture that creates superior customer experiences and complements the client’s core company values

“This new partnership is sign of continued growth for Qualfon and our further expansion into the e-commerce industry, but it also serves as a signal for companies to pay closer attention to benefits of outsourcing in Guyana,” said Bob Dechant, Qualfon’s Chief Sales and Marketing Officer. “More and more companies are making significant investments in Guyana because it’s a native-English-speaking country that is close to the U.S. and offers pricing competitive with India and the Philippines. All of these things make Guyana a great location, and the market is really beginning to validate it as an outsourcing leader in the Caribbean and Latin American region,” said Dechant. “Even the news media is starting to corroborate Guyana for outsourcing.”

Nearshore Americas, a major news organization that covers IT and BPO outsourcing across Latin America and the Caribbean, is now covering Guyana as an outsourcing destination. In October, it published a video interview with Guyana President Donald Ramotar, who explains why Guyana is unique for outsourcing.

Additionally, Qualfon is making major investments in Guyana. In September, Qualfon announced it is building one of the world’s largest contact center campuses in Georgetown and expects to create 6,000 jobs over the next five years.

About Qualfon
Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been serving our BPO clients since our founding in 1996, and today, we are 10,200 employees serving an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, Costa Rica, the United States, and China. Our mission is “Be the Best BPO. Make People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our employee tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower employee attrition and strategic locations enable us to provide our services at a lower cost. http://www.Qualfon.com

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Jody Gilliam
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