Raymond James IT Team Stays on Top of Application Issues with Application and Transaction Monitoring from BlueStripe

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Leading investment firm keeps outages to a minimum with BlueStripe’s leading application and transaction monitoring solution.

Raymond James Case Study with BlueStripe FactFinder

With FactFinder in place, application owners and admins have a much deeper understanding of how the applications are connected to the underlying systems.

BlueStripe Software today announced that Raymond James Financial is using its award winning Transaction Monitoring software, FactFinder, to streamline application performance monitoring for IT Operations. With broad deployment of FactFinder, the Raymond James IT Operations team has greatly reduced the time it takes to solve production issues with their mission critical applications, which support thousands of financial advisors at locations worldwide.

Typical of a large financial services firm, the business applications at Raymond James are fairly complex, consisting of distributed systems and mainframes, messaging middleware, multiple databases, and even some web services, all running on different operating systems. Understanding how systems fit together to make up business applications is a critical step for IT Operations teams.

“Our management tools showed us information about each of our infrastructure systems, but they couldn’t tell us how any given system was used within our business applications,” said Jeffrey Palmiero, Infrastructure Architect at Raymond James. “With FactFinder in place, application owners and admins have a much deeper understanding of how the applications are connected to the underlying systems.”

“FactFinder is perfect for managing complex application systems like those found in financial service firms,” said Chris Neal, BlueStripe co-founder and CEO. “We’re proud Raymond James has made BlueStripe a key part of its application monitoring and management strategy.”

For Raymond James, FactFinder has improved visibility into how specific applications were connected to specific infrastructure components. When problems occur, the team follows any slow transactions right to the problem server; then drills into the Server stack for fast resolution. In some cases, the problem is fixed before a bridge call needs to be scheduled.

Other teams at Raymond James are also using FactFinder. Operations teams running packaged applications have better proof of system problems when escalating to a vendor. Additionally, the QA team is now using FactFinder in pre-production systems to iron out any wrinkles before going live.

FactFinder automatically discovers, maps, and monitors all business transactions running within the data center and across the Cloud. FactFinder measures performance, hop-by-hop, everywhere that transactions go, across tiers, across platforms, and across architectures – even into virtual machines, public, private, and hybrid cloud, as well as third party services. When performance or availability problems occur, FactFinder follows the slow or hung transaction right to the problem component, and then drills down the server stack to determine why the problem occurred.

About Raymond James Financial, Inc.
Raymond James Financial is a Florida-based diversified holding company providing financial services to individuals, corporations and municipalities through its subsidiary companies. Its three principal wholly owned broker/dealers, Raymond James & Associates, Raymond James Financial Services and Raymond James Ltd., have approximately 6,200 financial advisors serving more than 2.5 million accounts in approximately 3,000 locations throughout the United States, Canada and overseas. In addition, total client assets are approximately $425 billion.

About BlueStripe Software
BlueStripe Software is a leading provider of Transaction and Application Monitoring Solutions for IT Operations and Support teams. BlueStripe’s flagship Transaction and Application Performance Management software, called FactFinder, delivers Transaction Monitoring, Application Performance Monitoring, and Server Monitoring together in a single tool, tracking transactions end to end across the data center and through the cloud. This transaction-centric Application Managementapproach allows IT Operations teams to know where Transactions go, where they get stuck, and why. For additional information, please visit http://bluestripe.com.

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