The ability to update data in your core legacy system while in the field, standing in front of your customer, bypassing error-prone, manual processing steps, is an ability that can put forward-thinking insurers in front of their competition.
Virum, Denmark (PRWEB UK) 21 November 2013
TIA Technology, a leading provider of standard insurance software solutions for the global property/casualty and life insurance industry, announced today the release of its new mobility solution, TIA Mobile for Professionals.
TIA Mobile for Professionals is a single mobile solution, which is probably the only one an insurer needs to make its employees more efficient in the field. Bundled into TIA Mobile for Professionals are components that are specifically designed to meet the needs of each in-field employee types: field appraisers, sales people, field inspectors, etc. Each type of user gains access to functionality that directly supports their key processes, accelerating their work and improving customer service.
TIA Mobile for Professionals delivers tangible business benefits to front-running insurance companies. The key to this strategy is enabling insurance professionals to become even more valuable to the company by: reducing human errors, speeding up customer handling, improving service, reducing customer churn, enabling real-time decision making and reducing attrition.
“The ability to update data in your core legacy system while in the field, standing in front of your customer, bypassing error-prone, manual processing steps, is an ability that can put forward-thinking insurers in front of their competition," says Liselotte Munk, CEO TIA Technology.
TIA Mobile for Professionals transforms insurance businesses by:
- Giving a common mobile platform for in-field professional roles
- Enabling business growth by rapid roll-out of new mobile capabilities
- Extending business services to mobile devices, saving time and costs
- Allowing insurers to take the power of TIA Core into the field
- Modernizing customer dialog and increasing customer satisfaction
- Empowering employees with new customer service tools
TIA Connect – the backbone of the mobile strategy
TIA’s mobile components, including TIA Mobile Sales, and the newly launched TIA Mobile Appraisal, are based on an underlying TIA Connect functionality which brings customer data out of the office and into the field. TIA Connect interfaces with the TIA Solution via standard services delivering out-of-the-box integration that is quick and easy to implement.
TIA Connect is the foundation on which insurers can build world-class mobile solutions with the interconnectivity, flexibility and mobility needed to their meet customers where they are. TIA Connect encompasses the basic connection and contact functionality that enables insurance professionals to work mobile across function, with real-time updates in the TIA Solution.
TIA Mobile Appraisal
As insurers are considering exactly how to fit mobile technology into their existing IT architecture and adjust business processes to accommodate mobile end-to-end workflows, TIA Mobile Appraisal makes the choice easy. By leveraging on the powerful TIA Solution, it is easy to add mobility to the claims process.
TIA Mobile Appraisal is the field appraiser component of TIA Mobile for Professionals. As such, TIA Mobile Appraisal links directly into customer data located in TIA Core, allowing data to be pulled into the field, updated in the field and automatically sent back and stored in TIA Core. TIA Mobile Appraisal also boosts efficiency in the field by allowing field appraisers to connect with other experts easily and quickly, facilitating real-time collaboration on cases. By allowing data collection at the source, TIA Mobile Appraisal also increases data quality, giving insurers the information they need to make the right claims payment decisions fast.
Future-proof mobility strategy
TIA is focusing on creating tools that help insurance professionals do their work more efficiently when they are out in the field working with customers. TIA’s guiding principle when developing advanced mobile tools is to increase insurers ROI in innovative ways, such as by optimizing driving routes through mapping services, alerting field personnel of urgent support issues or sales opportunities and providing real-time validation and submission of forms during the data capture process.
While TIA Mobile for Professionals is a solution geared for insurance professional use, insurers that are looking to create end-user mobile solutions have the possibility to leverage the power of the TIA SOA layer.
About TIA Technology
TIA Technology offers the industry’s most flexible and comprehensive integrated suite of core insurance applications for property/casualty and composite insurers. A proven solution with more than 60 customers and 100.000 daily users in 40 countries, TIA helps insurers across the globe to get closer to customers through operational excellence, superior sales and service and exceptional product leadership. Built as a modern customer-centric software package, TIA is simple to deploy and customize for any line of business. In addition, the TIA solution easily integrates with any system and scales across languages, organizations and channels. The global TIA partner network of more than 1250 implementation specialists provide local knowledge and specialized solutions while securing fast, on-schedule and within-budget implementations.