Client service leaders, large and small, share a dedication to investing in large-scale client service initiatives.
Wellesley, MA (PRWEB) November 20, 2013
Corporate counsel rank Skadden as delivering the absolute best client service. After redefining its approach to clients 4 years ago, the firm surges to number one in The BTI Consulting Group’s just-released BTI Client Service A-Team 2014: Survey of Law Firm Client Service Performance.
The research reveals both client service stalwarts and newcomers alike are using new approaches to land a spot in the client service elite. High performing firms include Morgan Lewis, Sidley Austin, Morrison & Foerster and McDermott Will & Emery, and newcomers Venable and Husch Blackwell. Client service stalwart Jones Day lands at number 2, and Latham & Watkins improves to number 7.
The common denominator among the top performers is the firm-wide emphasis on delivering superior client service. Thompson Hine and Faegre Baker Daniels deliver some of their strongest performances in 2014—and prove size is not an obstacle to delivering world-class client service.
“Client service leaders, large and small, share a dedication to investing in large-scale client service initiatives,” comments Michael B. Rynowecer, President of BTI. “We see firms dedicate top partners to drive roll-out and implementation of client service programs, and others include client service as a key part of the firm’s strategic plans.”
BTI conducted more than 300 independent, individual interviews with CLOs and General Counsel at Fortune 1000 companies and large organizations. Now in its 13th year, BTI conducts the only continuous benchmarking market study of corporate counsel worldwide. The complete analysis is available in BTI’s new study, BTI Client Service A-Team 2014: The Survey of Law Firm Client Service Performance, found here: http://www.bticonsulting.com/ateam.
Find more information about this and other compelling research at http://www.bticonsulting.com or contact BTI at 617.439.0333. BTI is the undisputed leader in providing high-impact strategic client research to professional services firms and their clients.