Video-Based, Online Hospice Volunteer Training Company Offers Bonus "Family Caregiver Training" to Attract Early Referrals

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Teaching Transitions, an online hospice volunteer training company offers subscriber hospices, a new and compelling way to reach out and track patients and families who face a hospice decision but are not yet ready--solving the problem of getting early referrals.

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Get Online... It's Time

Early referrals, or lack thereof is the biggest problem for hospices in any competitive environment. Statistics show that approximately 35% of all hospice patients die within 7 days of admission.

"This is hugely troubling to hospices," shares Patty Burgess Brecht, Founder and President of Possibility with Teaching Transitions, an online hospice volunteer training company. "The cost of treating a patient for only a few days is high, and it is certainly not enough time to properly manage pain and symptoms and all of the psycho-social needs of the family unit."

Enter Family Caregiver Training (FCT).

Up until now, it has been difficult to identify and then connect with patients and families who may be nearing a hospice decision, but are not ready. As part of the core online hospice volunteer training, Teaching Transitions has excerpted and packaged segments of the training that speak to the needs of these patients and families, at a time when they need it the most. Information such patient rights, hospice myths and misconceptions, and communication tools for end-of life care are part of the Family Caregiver Training (FCT).

So, how does this work?

Hospice marketing teams can "gift" the training to families through their current referral sources, such as hospitals, nursing homes, assisted living facilities and physicians. These referral sources know which patients are nearing a decision for hospice. Not only does the online hospice training help the patient and family immensely, but now the referral source gets to “team with” the hospice, and be of greater value and service to their patients. The hospice who reaches out to the family is more likely to be chosen when the decision is made.

“This way the hospice offers true community education, and differentiates themselves from conducting "muffin marketing," the way their competitors do. The best part of the entire offering is that the hospice can monitor and remain in touch with the families. The hospice provides login credentials for the family to access the training, and the back end administrative tools allow the hospice to track the family’s use of the training. So, when the patient/family is ready---the hospice is there,” shared Burgess.

Other opportunities to “gift” the training are available at community events where visitors may have family members nearing the end of life. The Family Caregiver Training can also be given to current hospice enrollees to help their caregivers feel more like an integral part of the team. This has big implications for higher patient satisfaction and clinical outcomes, as the hospice inter-disciplinary team interacts more favorably with better trained family members.

Hospices who request an online demo to view the core online hospice volunteer training program by 12/31/13, and purchase the program by the end of the first quarter, 2014 will have the Family Caregiver Training (FCT) added to their package at no charge. The hospice can choose either the Family Caregiver Training or the Administrative Volunteer Training (AVT) which is a shortened version of the training for hospice volunteers who will not have direct patient contact.

Burgess said, Teaching Transitions’ goal is offer tools that create added value--more than just training. Our program positively impacts all organizational areas, including compliance, marketing, finance, training, clinical and operations.

Interested hospices may see a sneak preview of the “core” online hospice volunteer training by completing a web form at the Teaching Transitions website.

Contact the company for an online DEMO by visiting the website or by calling 215-428-6677.

About Teaching Transitions:
Teaching Transitions is a nationwide, video-based, online hospice volunteer and palliative caregiver training company specializing in helping hospices attract and train volunteers. This is accomplished by offering engaging and inspired content, the latest in online training tools and technology, and back-end administrative support for tracking and documentation. Teaching Transitions' multi-media approach allows hospices to reach into their community to have massive impact, attract new demographics, all while making it easy and affordable to "get-online".

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Patty Burgess-Brecht
Teaching Transitions
+1 (267) 428-6677 Ext: 1000
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