Big Motoring World Invests in Big Assist Team to Bolster After-Sale Customer Service

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Dedicated Big Assist Team created as dealership aims to boost customer service through improving its professional after-sale support

Big Motoring World Big Assist
I hope this investment in a customer-focused after-sales team will dispel the myth that Big Motoring World has no after-sale customer service.

Big Motoring World, the UK’s largest independent used BMW dealership, has demonstrated its commitment to after-sale services by announcing the launch of a Big Assist Team. The all-new branch of the dealership; based in Snodland, will play home to the new after-sales customer care team.

The move comes as the specialist used BMW dealership strives to improve its after-sale service in line with its premium sales offering to eliminate any lingering doubts about its customer support post purchase. The newly-formed team will be dedicated to ensuring the highest levels of customer support with a commitment to getting back to motorists’ issues promptly within a timescale of twenty-four to forty-eight hours without fail for guarantee peace of mind.

Peter Waddell, managing director of Big Motoring World, believes that the investment in a dedicated customer service team for after-sales will finally “put any misconceptions” about their non-existent customer service “to bed once and for all!”, saying: “I hope this investment in a customer-focused after-sales team will dispel the myth that Big Motoring World has no after-sale customer service.

"Our team has worked tirelessly over the years to build a one-stop-shop for motorists looking to buy and service premium vehicles. During this time we’ve upped our game to guarantee an unbeatable level of after-sale services and this brand-new dedicated team will just go to extenuate that further.”

To take advantage of the new streamlined service all motorists have to do is email the Big Assist Team at bigassist(at)bigmotoringworld(dot) or call the team on 01634 248 648 to speak to an advisor personally.

About Big Motoring World

Big Motoring World has established itself as the UK’s largest independent second hand BMW specialist in the last twenty years. It stocks over twelve-hundred prestigious used prestige cars, like a used BMW 1 Series, across its three locations in Kent. Over £10 million has been invested to guarantee customers a choice from the best used prestige cars across three state-of-the art showrooms. Motorists are also assured of a first-class after-sales service with a team of expert technicians at an ultra-modern service centre using the latest diagnostic equipment to service, repair and maintain all makes and models. Big Motoring World is conveniently located just outside of West Malling on the A20 and is easily accessible from the vital transport links of the M26, M20 and M25.

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Ilona Burrows-Tyrrell
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