For the Second Time This Year, Total Technologies Receives ShoreTel Customer Satisfaction Award

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Total Technologies rated “World Class” in customer satisfaction for the 14th time by an industry leading independent third-party.

Total Technologies exemplifies the best in delivering our innovative products and leading business solutions to ShoreTel customers.

Total Technologies, LLC today announced it has earned ShoreTel’s Partner Customer Excellence Award. ShoreTel®, the leading provider of brilliantly simple phone systems and unified communications solutions, announced award recipients for the first half of the Partner Year, and Total Technologies was honored as a customer satisfaction achiever in its Champion Partner program.

“Everyone at Total Technologies is proud of our commitment to excellence in customer satisfaction as a ShoreTel Champion Partner; further reinforcing our core value of Total Excellence. This is the 2nd Customer Satisfaction award we have received this year, and our 14th Customer Satisfaction award overall. We are extremely proud of this tremendous accomplishment, and look forward to many more,” said Amy Murphy, President, Total Technologies, LLC

ShoreTel’s highly qualified partners include value added resellers (VARs) and system integrators that help customers navigate a world of voice over IP (VoIP) options, including LAN, WAN, call center, voice and data application integration, technology deployment, as well as training and support.

ShoreTel measures customer loyalty using the globally recognized Net Promoter score (NPS®) model to drive improvements in customer service, ensure profitable growth and recognize top performing partners. NPS asks the customer not just how satisfied they are but how likely they would be to recommend the reseller to a friend or colleague.

“We’re pleased to acknowledge Total Technologies and this achievement in customer satisfaction,” said David Petts, senior vice president of worldwide sales at ShoreTel. “Total Technologies exemplifies the best in delivering our innovative products and leading business solutions to ShoreTel customers”.

Total Technologies provides robust IP communications solutions. Specializing in deployments of VoIP Phone Systems, Mobility, Cloud Services, Wireless Networking, Web Solutions, Unified Communications, HD Video Conferencing and IP Surveillance. We serve customers across a broad range of industries, including healthcare, manufacturing, energy, education, government and more. For more information, visit http://www.total-tec.com.

About ShoreTel, Inc.
ShoreTel, Inc. (NASDAQ: SHOR) is a leading provider of brilliantly simple IP phone systems and unified communications solutions. Its award-winning on-premises IP-PBX solution and hosted phone system eliminate complexity and improve productivity. Recognized for its industry-leading customer experience and support, ShoreTel’s innovative business phones, application integration, collaboration tools, mobility, and contact center applications enable users to communicate and collaborate no matter the time, place or device, with minimal demand on IT resources. ShoreTel is headquartered in Sunnyvale, Calif., and has regional offices and partners worldwide. For more information, visit http://www.shoretel.com.

ShoreTel and the ShoreTel logo are trademarks or registered trademarks of ShoreTel, Inc. in the United States and/or other countries.

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Amy Murphy
Total Technologies
since: 04/2011
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