Call center agents are required to deliver perfect calls with every client. Not everyone has the specific behaviors required to handle these environments and therefore staff turnover has become a serious industry problem.
Dallas, TX (PRWEB) December 03, 2013
The latest free webinar from Shadowmatch will be held Thursday, December 5 and features Adrian Wood, co-founder of Shadowmatch USA, and Cindy Yared, president of Mom Corps Dallas, a talent acquisition and career development management firm. These business leaders will provide practical suggestions on how managers, team leaders and HR professionals can successfully recruit and match applicants to fit their call center environments.
Additional discussion points will include:
- Tools to identify the right people for every position
- Seven new ways to source candidates
- A case study on rapidly reducing training time and turnover by 50%
The free webinar presented by Shadowmatch provides leaders, managers and HR professionals practical, positive solutions to better align teams to ultimately improve business results.
WHAT: Shadowmatch Webinar: “Tackling Turnover Among Call Center Employees”
WHEN: Thursday, December 5, 11 a.m. CST - Space is limited
WHERE: Admission to this online webinar is free, but please register at least one hour before the start of the live webinar to receive an invitation. Click here to register or visit:
WHO: Adrian Wood, co-founder of Shadowmatch USA, and Cindy Yared, president of Mom Corps Dallas
About Mom Corps Dallas
Mom Corps Dallas, founded in 2011, is a premier North Texas talent acquisition and career development firm. The company connects progressive employers with experienced talent looking for flexible work. To learn more about Mom Corps Dallas, please visit momcorpsdallas.com, read our blog spotontalent.com, follow our news on Twitter @momcorpsdallas or like us on Facebook at Facebook/MomCorpsDallas.
Shadowmatch USA, based in Dallas and the exclusive provider and administrator of the Shadowmatch behavioral benchmarking tool in the U.S.A., is committed to positively impacting individuals and teams to accelerate business performance. The Shadowmatch system and services identify and predict specific employee habits and behaviors responsible for team’s success. Armed with these powerful insights, business leaders can better build, manage, develop and deploy their teams and individual employees. Follow our news on Twitter @ShadowmatchUSA or like us on Facebook.