5th Global Contact Forum Announces Ms. Ann-Marie Stagg, President of ECCCO, Representing Nearly 3.4 Million Employees, Keynotes On Global Contact Center Engagement

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Ms. Ann-Marie Stagg, President of the European Confederation of Contact Centre Organisations (ECCCO), with 25 member organizations from 25 different European countries who between them represent over 35000 contact centers and nearly 3.4 million employees to keynote at the 5th Global Contact Forum on the ever increasing role of customer and employee engagement.

Ann-Marie Stagg

“The world is undergoing rapid change and the confluence of information and technology has brought us all closer.

Ms. Stagg’s participation in the 5th Global Contact Forum further highlights and underscores the importance of customer engagement, as an essential influence in customer care and service. Ann-Marie Stagg is the Executive Director of the Call Centre Management Association in the UK and President of the European Confederation of Contact Centre Organisations (ECCCO).

Ms. Stagg is a multi-award winning people manager and was named “European Call Centre Industry Champion” in recognition of her work within the Industry. She will bring her winning perspectives and insights to the event, with over 20 years of operational contact centre experience, leading both sales and service operations for blue chip companies, including the Automobile Association, Scottish Power, Brakes Food Group and the Co-operative Bank. Ms. Stagg said, “The world is undergoing rapid change and the confluence of information and technology has brought us all closer. I hope to be able to provide insights to the attendees to highlight the changes and the opportunities to develop world class customer engagement cultures.”

The 5th Global Contact Forum Chairwoman is Maria Eugenia Garcia, President and CEO of the IMT, which organizes the 5th Global Contact Forum. Ms. Garcia had this to say about Ms. Stagg’s involvement,"I am very proud to and delighted to have Ms. Stagg at our event. She brings a tremendous amount of insight, knowledge and wisdom to our event. Her knowledge of European markets, multi-lingual challenges and need to create a culture of engagement is exactly what our attendees want to hear. We are honored to have her at our event and I know our attendees will walk away enriched by her presence.”

About the IMT:
It is México’s leading call & contact center / customer contact institution. Founded in 1991, IMT offers a wide range of services to the industry, from training to consulting to certification and are recognized as the preeminent authority for Contact Center professionals in the country and throughout Latin America. The 5th Global Contact Forum: The event is going into its 5th year as the #1 Latin American conference for customer engagement thought leaders. Attendees come from around to network, educate, inform, advocate and gain knowledge and experiences from other industry professionals. The ongoing focus is service, support, technology and customer and employee engagement. The theme for 2014 is the New Culture of Customer Engagement - Technology Enabling People & Connection. Last year's event attracted over 1840 attendees.

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Keith Fiveson

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