We approach every support engagement as though it’s our problem, kind of a ‘we’re guilty until proven innocent’ belief. We’ll do everything in our power to get to the root cause.
Bothell, WA (PRWEB) December 02, 2013
Datalight Inc., leading developer of flash file systems known for improving performance and reliability while extending device lifetime, today announced it has restructured to combine Quality Assurance and Customer Support into one Customer and Quality Services department, under the leadership of long time employee and customer favorite, Tony Questad.
Datalight has long been respected for the above-and-beyond level of service provided to its customers and combining Quality Assurance under the leadership of the Customer Support team will further improve the robustness of Datalight’s products.
“We approach every support engagement as though it’s our problem,” said Tony Questad, Customer & Quality Services Architect for Datalight. “Kind of a ‘we’re guilty until proven innocent’ belief. We’ll do everything in our power to get to the root cause of the issue. Adding Quality Assurance to our mission just lets us start that process before products even get into customer’s hands.”
Questad, who joined Datalight in 1996 as a support engineer, has been the focal point of the Customer Support department and received accolades from dozens of customers for his responsiveness and passion for solving problems. Within the Datalight team, Questad is respected as the voice of the customer and is frequently consulted for input to new product releases.
"Hardly a week goes by that I don’t receive an email or a call from a customer with an expression of appreciation for the quality and responsiveness of our support." said Roy Sherrill, President for Datalight. “Tony and his team are the heart and soul of what makes Datalight a preferred vendor of hundreds of customers building today’s top embedded devices.”
Datalight, Inc. headquartered just north of Seattle, Wash., develops technologies to reliably manage data in embedded devices. Datalight file system and device driver software ensures reliability, performance and flexibility and is used worldwide on many of today’s most well-known devices. For more information, visit http://www.datalight.com/ or call 800.221.6630.
DATALIGHT, Datalight, the Datalight Logo, FlashFX, FlashFX Pro, FlashFX Tera, Reliance, Reliance Nitro, ROM-DOS, 4GR, One-Boot, One-Boot+File, and Sockets are trademarks or registered trademarks of Datalight, Inc. All other product names are trademarks of their respective holders. Other marks used herein are the property of the respective owners.