Courier Pick-up and Delivery Services in Australia Industry Market Research Report Now Updated by IBISWorld

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Trends in online shopping and ongoing competition with Australia Post are shaping the industry operating environment. For these reasons, industry research firm IBISWorld has updated its report on the Courier Pick-up and Delivery Services industry in Australia.

IBISWorld Market Research

IBISWorld Market Research

The increasing popularity of online shopping is driving industry growth.

In the past five years, the level of interest in the Courier Pick-up and Delivery Services industry's standard door-to-door delivery services has grown. Retail markets have grown in importance to the industry, which was traditionally focused more on businesses than consumers. Retailers, especially online retailers, rely on industry services to get their goods to customers. IBISWorld industry analyst Caroline Finch states “with the domestic Retail Trade division's adoption of online retailing lagging behind overseas markets, much of this growth in demand has come from international e-commerce sites.” Australians have spent up big on online shopping in the past five years, with online spending in Australia alone increasing at a compound annual rate of 26.0%. Growing demand for parcel services has supported industry expansion over the period, with compound annual growth of 3.2% forecast to take revenue to $6.9 billion in 2013-14. This is an increase of 2.2% on 2012-13.

While the trends in demand are clear, the industry is in constant competition with the Postal Services industry. According to Finch, “the industry's ability to remain competitive in providing services to new and emerging markets is a key determinant of industry performance.” The operations of Australia Post are largely excluded from the industry, with the exception of its subsidiary Star Track Express Holdings Limited. Participants in the Courier Pick-up and Delivery Services industry are often unable to compete on price due to regulation, which limits them to competing on service. Increasingly, industry participants are extending this advantage by forging new delivery networks. The increasing adoption of e-commerce platforms by Australian retailers is expected to support industry expansion in the five years through 2018-19. Compared with international retail industries, the Australian retail sector has been relatively slow to move on online retailing. Demand for transport of international items is expected to continue to grow in the coming years, further supporting industry growth. Towards the end of the period the penetration of online shopping in the retail landscape is expected to peak, with a tapering of demand from industry markets expected from 2016-17.

Like the broader Road Freight Transport industry, the Courier Pick-Up and Delivery Services industry is highly fragmented and market share concentration remains low. Small players dominate the industry, as the barriers to entry are low. Despite the relatively small market shares, the major players remain influential within the industry. Subcontracting of work is common in the industry. The industry's major players, Toll Holdings and DHL Express, sit at the top of a subcontracting chain as they often have contracts with large clients. Greater sophistication of systems and technology is increasing the economies of scale achieved by large operators, creating incentives to merge and expand. For more information, visit IBISWorld’s Courier Pick-up and Delivery Services report in Australia industry page.

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IBISWorld industry Report Key Topics

Businesses in the industry engage in door-to-door pick-up (i.e. from residences or places of business), transport and delivery of letters, documents, parcels and other items weighing less than 30 kilograms. Industry services are provided within Australia, with the destination or origin of goods international as well as domestic.

Industry Performance
Executive Summary
Key External Drivers
Current Performance
Industry Outlook
Industry Life Cycle
Products & Markets
Supply Chain
Products & Services
Major Markets
International Trade
Business Locations
Competitive Landscape
Market Share Concentration
Key Success Factors
Cost Structure Benchmarks
Basis of Competition
Barriers to Entry
Industry Globalisation
Major Companies
Operating Conditions
Capital Intensity
Technology & Systems
Revenue Volatility
Regulation & Policy
Industry Assistance
Key Statistics
Industry Data
Annual Change
Key Ratios

About IBISWorld Inc.
Recognised as the nation’s most trusted independent source of industry and market research, IBISWorld offers a comprehensive database of unique information and analysis on every Australian industry. With an extensive online portfolio, valued for its depth and scope, the company equips clients with the insight necessary to make better business decisions. Headquartered in Melbourne, IBISWorld serves a range of business, professional service and government organisations through more than 10 locations worldwide. For more information, visit or call (03) 9655 3886.

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Gavin Smith
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