NeoWave Health Optimizes Clinic Performance and Efficacy as Well as Improving the Patient Experience by Implementing FuseExpertise

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FuseExpertise platform captures and manages best practices, key client, clinical customer and management processes.

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FuseExpertise uniquely provides us with an easy to use, low cost solution, delivered over the internet, that literally allows us to manage our business far better than companies many times our size.

FuseExpertise™ is expertise management software that is uniquely architected to capture, share and convert expertise into action and accountability. Core areas of expertise are best practices, productivity expertise, operational expertise and employee/intelligence expertise. NeoWave’s implementation of FuseExpertise incorporates all of these.

“We have tremendous requirements for efficiency, consistency and quality in serving our market place. Our partnership with the FuseExpertise team has allowed us to readily achieve our objectives. FuseExpertise uniquely provides us with an easy to use, low cost solution, delivered over the internet, that literally allows us to manage our business far better than companies many times our size,” said Sol Avisar, CEO of NeoWave Health. “All of our key client, clinical customer and management processes are captured in FuseExpertise. We can evolve them, use them repeatedly and hold everyone accountable for getting things done right all the time. We can share this expertise with clinics and new employees and get them up and running in days instead of weeks or months.”

It was recognized that the platform had to be able to document, from scratch, all of the operations of NeoWave – and FuseExpertise provided a consultant to understand the business model and decide how best to get things started.

“Best practices isn’t theoretical, it’s actually very practical and business essential,” Avisar added. “Our new initial client engagement process alone is 24 steps and it is not in practical terms possible for anyone to do that right, every time, without the FuseExpertise process checklist. That same checklist is sufficiently detailed to be the full instruction for a new employee without any need for hands on training. That’s a great step forward for us and it would be compelling for any company regardless of size or complexity.”

The full case study can be viewed here.

FuseExpertise is a division of FuseTalk Inc., a leading provider of discussion forums, blogging tools, wikis and collaboration solutions. FuseExpertise leverages many of the capabilities of FuseTalk and provides powerful, patent and patent pending traits that make FuseExpertise 'business essential' Collaborative Business Improvement Software™. Coupled with subject matter expert content, FuseExpertise can greatly leverage employees, managers, consultants, authors and publishers - anyone and any organization that has or needs expertise.

NeoWave Health is the exclusive Canadian licensee of the Magnesphere™ and HALO relaxation/anti-stress technologies which deliver personalized anti-stress signals through the internet under the supervision of a trained clinician. Magnesphere and HALO are distributed by Magneceutical Health™, a company in the complementary and alternative medicine market that is dedicated to helping people improve their health and wellness by enhancing relaxation through the use of natural and holistic magnetic fields.

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Lesley Huppert
FuseTalk Inc.
+1 (613) 249-9205 Ext: 131
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