GGR Communications present Collaborative Technology presentation at the IT Directors Forum

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Network specialists GGR Communications were chosen out of 25 suppliers who attended the market leading IT networking event, The IT Directors Forum, presented their case study presentation; “Increasing employee/customer satisfaction and competitive advantage through the deployment of scalable, reliable and collaborative technology.”

With over 25 years of IT and network experience, Richard Williams, Sales Manager at GGR Communications stood in front of the expert audience of IT professionals and delivered the presentation which was based around client case study, Bet Victor.

Bet Victor (previously Victor Chandler) is a large online gaming and sports book operator whose main operating location is in Gibraltar. Previously the business had a legacy Nortel telephone system and contact centre which they wished to replace as a result of the age of the equipment, reliability, functionality and scalability. Bet Victor chose to leverage the benefits of Cisco Unified Communications (http://www.ggr.net/unified-communications-solutions) as well as Voice over IP. The presentation therefore addressed the following points in relation to Bet Victors collaboration project:

  • Importance of ensuring the core network infrastructure is reliable and scalable to facilitate growth in line with corporate objectives.
  • Changing employee communication habits through implementing real time communication methods to speed up decision making and enhance customer service.
  • How a secure wireless network can increase productivity and employee satisfaction by facilitating non-corporate mobile devices entering the network.
  • Why face to face communication is important both internally and externally and how video technology can be used effectively

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Richard reports, “The presentation was received will really positive feedback, with many of the delegates asking questions around different collaborative technologies that were part of the project we completed for Bet Victor. We are seeing an increase in adoption of Unified Communications and Collaboration across all market verticals, with the technology easily adapting to different user demands and set ups.”

GGR Communications Ltd was formed in 1994 and provides network solutions for businesses who want to get the most value from their voice and data networks. The company has always been an engineering-based business and has built its reputation on sound technical solutions for customers’ business requirements by engineers who are well-versed and qualified in the design, installation, configuration, testing and commissioning of data networks and IP voice systems. Whilst they specialise in these technologies, their team of expert engineers are experienced and certified in complementary technologies allowing GGR Communications to provide the end to end delivery of a solution.

If you would like more information on the Bet Victor case study or presentation by GGR Communications, visit their website http://www.ggr.net.

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David Bryan
Opace Ltd
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Katharine Griffiths
@ggr_net
since: 08/2010
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