Our level of support has been one of our biggest differentiators in the WordPress hosting space, and both we and our customers are proud of it. So developing a solution to highlight our support ratings is a natural choice for us.
San Antonio, TX (PRWEB) December 04, 2013
Pressable, reliable WordPress hosting formerly known as ZippyKid, announced today the launch of “Fresh Smiles”, a free tool that allows businesses to use the Freshdesk API to track and showcase customer happiness scores. The open-source framework was developed by Pressable's WordPress support team and inspired by the Smiley Page on 37signals.
Pressable created “Fresh Smiles” in a bid to promote a transparent support structure that easily displays satisfaction ratings to customers. The new open-source framework allows businesses to collect customer feedback after every support conversation, automatically rate satisfaction levels, and then displays the data on a customizable “Fresh Smiles” page.
Pressable rates highest in customer satisfaction among businesses and developers primarily due to superior, dedicated WordPress support. "Fresh Smiles" was created to help the company showcase their customer support ratings in a transparent way, helping to build their brand around the WordPress community.
"Our expertise with WordPress hosting allows us to provide a level of support that's unparalleled in the WordPress hosting market. Like 37signals, we wanted to highlight the difference in a fun, yet measurable manner," said Vid Luther, CEO and Founder of Pressable. "Doing this also keeps us transparent as an organization, another thing we're very proud of as a company."
"We believe that we provide the best content publishing platform for WordPress users and the best support in the industry to match that,” said Kai Armstrong, Director of Operations at Pressable and developer behind the “Fresh Smiles” framework. “Instead of telling our customers, we show it with real ratings from real customers. It allows us to be accountable and transparent to our customers and each other."
“Customer satisfaction is probably the only real metric every support team needs to chase”, said Vikram Bhaskaran, Director of Marketing at Freshdesk. “Satisfied customers spread the good word, stay loyal, and most importantly - add credibility to the brand.”
As part of the campaign, Freshdesk is also giving away over $50,000 in prizes to businesses that use the "Fresh Smiles" framework to display their support ratings. All users will also be entered to win a free year of managed WordPress hosting on Pressable, where WordPress works best.
Freshdesk users and other businesses looking to create a "Fresh Smiles" customer support page can learn more at http://freshdesk.com/say-cheese.
Pressable, formerly known as ZippyKid, is the most reliable WordPress hosting provider for businesses and developers. It combines the superior hosting infrastructure with outstanding support from experts to make publishing with WordPress effortless. Thousands of organizations of all sizes, from startups to Fortune 100 companies, use Pressable’s content publishing platform to share branded content with millions of viewers every day. The privately held company is headquartered in San Antonio, Texas. For more information, visit Pressable.com/blog.
Freshdesk is a cloud-based help desk software that allows organizations to support their customers through emails, phone calls, websites, forums and social media channels. With powerful features, an easy to use interface and a freemium pricing model that makes it essentially a free support software for small businesses, Freshdesk is widely used by companies ranging from startups to enterprises. Freshdesk’s US Headquarters is in Walnut, California and has a development center in Chennai, India. For more information, please visit http://www.freshdesk.com.