"At Northland Laboratories, we are passionate about delivering precise, complete and on time results to our clients,” D.J. Alwattar, President
Northbrook, Illinois (PRWEB) December 04, 2013
Food safety laboratory, Northland Laboratories, has released its annual report key performance measures for its testing services, offering insight into their customers’ experience with the lab. The report was developed by compiling data from locations in Northbrook, IL and Green Bay, WI from the previous 12 month period ending October 31, 2013.
Northland Laboratories is an ISO/IEC 17025 accredited food and beverage testing facility offering an extensive variety of testing services, including food safety / microbiology testing and consulting, nutrition labeling, food chemistry analysis, shelf life and challenge studies. Northland also offers food and beverage sensory analysis to evaluate products’ market potential through its Northland Sensory Insights division.
The key performance measurements include error rates, presumptive positive rates and on time reporting.
Northland Laboratories, company wide, reported for the last 12 month period:
- An error rate of less than .01% between Microbiological and Chemistry testing
- A suspect rate of 2.3% on pathogens (including Salmonella, Listeria genus, Listeria monocytogenes, and E. coli 0157:H7)
- On-time delivery of results for food safety analyses of 98.5%.
These percentages are based on over a quarter of a million tests performed.
“At Northland Laboratories, we are passionate about delivering precise, complete and on time results to our clients,” states D.J. Alwattar, President of Northland Laboratories. “Because it is so important to us, we track our progress throughout the year, communicate these measurements throughout the organization, and release them publicly. These key measurements are critical in ensuring high levels of client satisfaction.”
About Northland Laboratories
A leading testing facility for the food and beverage industries, Northland Laboratories (http://www.northlandlabs.com/) offers high-quality microbiology and chemistry testing with a strong customer service outlook. By providing accurate results with fast turnaround, and by treating each client with discretion and personal service, Northland is able to build long-term relationships with their clients. Their company values and commitment to providing quality services to their clients earns them consistently positive reviews.