Our customer service improved dramatically with IDS Astra G2 because we can give customers a faster response.
Wake Forest, NC (PRWEB) December 05, 2013
Summit RV has upgraded to IDS Astra G2 dealership management software which provides a simple-to-use solution packed with the advanced features needed for their business to flourish. Since upgrade, the Ashland, KY, dealership reports increased response time for its customer base, more organization in the service department and overall better visibility of the entire dealership.
“Our customer service improved dramatically because we can give customers a faster response,” said General Manager James Bradley. “When a customer calls in and has a question, or when employees are looking for information, G2 gives you the ability to see multiple things on one screen rather than going from tab to tab and bouncing back and forth like we did before.”
In addition to customer service, Bradley has also seen a vast improvement in the organization of his service department with G2’s Service Scheduler.
“We make it a point to have daily meetings each day and go over what everyone is doing and where they are at,” said James. “If anything needs to change, then everyone is aware. What really ties this communication together is the G2 Service Scheduler. The reports track what we’re working on today, what we have scheduled for the next days, weeks, months, what parts are on order, work orders that are on hold and so on. It’s a way of making sure we talk about our daily operations and don’t forget what we have going on."
Bradley believes one of G2’s best assets is its advanced reporting capabilities. Having full visibility of entire dealership in real time helps him forecast trends and find new avenues for profitability.
“Everything from all departments is right there in front of you,” said Bradley. “You can see metrics in your parts department, metrics in your service department, metrics in your sales department and so on. With those reports, you can find opportunities to increase income. You can also compare history. As a dealer, you feel like you have a pretty good idea of what’s going on in your dealership, but G2’s reports spell out for you exactly what’s going on.”
To learn more about the benefits of Astra G2, read the full Summit RV success story.
For more information on IDS Astra G2’s dealer management software solutions, http://www.ids-astra.com or call 800-769-7425.