(PRWEB) December 04, 2013
“We already process delivery into nearly every DMS in the market across 2,000 franchises, and with the addition of Open/Mate, we’re able to provide the same real-time, customer-centric experience for our Auto/Mate customers as with other real-time services,” said Jason Bennick, AutoLoop Chief Operating Officer. “We’re now able to enrich the vehicle owner experience by tracking all changes to customer data while strengthening the retention process with dynamically focused email, voice, direct mail and SMS communications.”
When customer contact, sales or service information is updated in Auto/Mate, it will be immediately reflected in AutoLoop, ensuring communications will accurately reach their destination. Similarly, if a service appointment change is made in Book™, AutoLoop’s scheduling software, that exact modification will in turn show up in the Auto/Mate DMS, saving valuable time while preventing mistakes that might otherwise occur when updating the two systems separately.
Up to this point AutoLoop has provided Auto/Mate dealership services only utilizing FTP, however this upgrade now allows DMS information to be shared in real-time, empowering delivery of the full AutoLoop suite of services, including Book™ for service appointment scheduling, Lane™ for iPad™ walk-around inspection in the service drive, and Quote™ for real-time equity-mining, now completing the suite of all AutoLoop services.
Auto/Mate Dealership Systems is a leading provider of dealership management system (DMS) software to retail automotive dealerships. Its Automotive Management Productivity Suite (AMPS) is a user-friendly, feature-rich DMS in use by more than 900 auto dealers nationwide. In 2013 Auto/Mate received the “Highest Rated” DMS award in the fourth annual Driving Sales Dealer Satisfaction Awards.
Auto/Mate’s employees have more than 800 years of combined experience working in auto dealerships – the foundation of its “Designed By Car People For Car People”™ slogan. For more information visit our website, follow us on Twitter @AutoMateDMS and subscribe to our blog at http://blog.automate.com.
Since 2005, AutoLoop’s commitment to “Retention Through Engagement” has helped automotive dealerships nationwide increase sales, improve client retention and achieve overall higher satisfaction ratings. With an all-encompassing platform that monitors customer DMS activity in real-time, AutoLoop automatically triggers personalized custom messages through voice, email, SMS and direct mail to precisely targeted customers. As an Inc. 500 company tracking over 40 million dealership customers - with nearly a billion individual communications initiated - we’re passionate about making AutoLoop America’s best customer retention partner for progressive dealerships.