Call Solution Center Upgrades Services for Companies with Product Recalls and High-Crisis PR Situations

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XACT Telesolutions, a company that offers domestically outsourced communication services, has upgraded its services to meet the needs of businesses with product recalls and other situations that amplify the number of customer inquiries.

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At XACT Telesolutions, companies don't need to spend time and resources creating an in-depth series of protocols.

Since its inception in the communications and customer service industry, XACT Telesolutions has noticed a trend: companies both large and small rarely anticipate how they'll upkeep their brand and reputation in light of a product recall or PR crisis. And without the necessary protocols, these companies fall as fast as the news surrounding the crisis sparks.

Many companies fail to create necessary protocols because they believe their company is safe and secure from everyday business crises. Or they choose to take a chance in order to avoid paying for precautionary measures like additional employees.

XACT Telesolutions believes every company has the right to maintain their brand and loyal customer base in light of unanticipated events without investing more resources than necessary.

"At XACT Telesolutions, companies don't need to spend time and resources creating an in-depth series of protocols," says Kathy Gray, Director of Business Development. "They also don't have to hire more 'precautionary' employees. Instead, they can rely on our team – a web and telephone savvy customer service team that understands their company just as well as its in-house employees."

With its service upgrade, XACT has the capabilities to meet the needs of the largest companies with looming or sudden crises. Pairing these new capabilities with its time-tested employee awareness process – the process that allows service representatives to fully understand a company's unique offer and branding strategy – XACT's crisis solutions are now more effective than ever.

Company Info:

XACT Telesolutions is a state-of-the-art call service center that leverages technology along with direct internet integration to provide support to clients. Their mission is to be the leading provider of customized and integrated telecommunications services. Furthermore, XACT Telesolutions works with businesses of all sizes, from Fortune 100 retailers to B2B organizations looking to enhance communications and support to their clients. For more information, please visit

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Kathy Gray
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